Customer care officer
1 week ago
Customer Care Officer (Order processing) - Training provided Permanent role Work location: Toa Payoh Call & Service Activity Management Answer customer calls and register them in the service management system following the call management process and quality compliance requirements Determine the routing of the customer call depending on the customer’s request and contract obligations Create service work orders if necessary Assign and dispatch Field Services Engineers (FSE’s) to assign service orders based on the advice of the FSE with helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district Order spare parts if required and dispatch to FSEs/ customers Plan & coordinate the Preventive Maintenance schedule with customers & FSE. Escalate to CS Delivery Manager for non-compliance. Inform Customers about the status of their call and make detailed appointments Manage the progress of the customer call and escalate if service levels are in danger Quotation & Order Process Management Prepare service opportunities in SFDC Prepare services and spare parts quotations to customer following the Quotation Process. Get T&M and service quotes approved by District Operations Manager, Team Lead or Account Manager CS Send the approved T&M quote to the customer Follow up with customers on open quotations Process Customer Purchase Orders for services and spare parts. Manage DMR / billings and the closing of corresponding work orders Order / Invoicing & Service Record Retention Compile service reports, parts delivery notes and other supporting documents for the purchase order invoicing Manage the Service Report retention process, ensure service reports properly filed for the audit purposes Logistics support Follow up delivery status of ordered spare parts. Identify delivery issues and take corrective actions timely by working closely together with suppliers and physical distribution to resolve the issues Coordinate inbound/ outbound delivery of parts, and local shipment to customer site Coordinate warehouse activities (if applicable) Follow up hold procedure in case of hazard situations Report Defective on Arrival (DEFOA) following DEFOA process Comply with export control regulation Requirements: Diploma in Business Administration or equivalent. Experience in Sales Operations or Customer Services preferred Proactive and with good communication skills Fluent in English, verbal and written in addition to local language Knowledge of Microsoft office tools (especially Excel & Word) required. Knowledge of Service Max and SAP is a plus #J-18808-Ljbffr
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Customer Care Consultant
6 days ago
Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full timeAbout the RoleAs a Customer Care Consultant at STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD., you will play a vital role in delivering exceptional customer experiences. We are seeking a highly motivated and service-oriented individual to join our team.Key ResponsibilitiesReservations Management: Process reservation requests, manage booking inquiries, and...
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Executive, customer service
1 week ago
Singapore Customer Labs Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert This position will be responsible for overseeing the Customer Service Counters to ensure smooth running of the daily operations and managing the team of Customer Service Officers to provide excellent service. Conduct daily briefings to the Customer Service...
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Respite Care Assistant
6 days ago
Singapore ACTIVE GLOBAL RESPITE CARE PTE. LTD. Full timeAbout Active Global Respite CareWe are a leading provider of home care services, dedicated to delivering high-quality support to individuals in need. Our team is passionate about making a difference in the lives of our clients, and we're looking for like-minded individuals to join us.Job Title: Respite Care Assistant - Customer Service and AdministrationWe...
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Customer Care Officer
3 months ago
Singapore JCO JEWELRY PTE. LTD. Full timeRoles & ResponsibilitiesJob Description: Management and processing of international customer orders, inquiries, feedback. Handling social media customer service. Attend to customers’s enquires, comments and feedbacks on social media platforms (Facebook, Instagram, etc) in an efficient customer-oriented manner. Coordinate with and provide...
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Customer Service Officer
6 days ago
Singapore BEIJING 101 HAIR CARE PTE. LTD. Full timeAbout the RoleWe are seeking a highly skilled Customer Service Officer to join our team at BEIJING 101 HAIR CARE PTE. LTD. in a full-time capacity.Job ResponsibilitiesProvide exceptional front office reception and administration support to our clients and colleagues.Greet customers, respond to their inquiries, and handle customer service requests with...
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Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full timeJob OverviewThe Customer Service Representative will be responsible for handling customer inquiries and resolving issues related to hotel reservations. This role is ideal for individuals with excellent communication skills and a passion for delivering exceptional customer service.About the RoleThis position involves processing reservation requests,...
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Customer Service and Sales Representative
1 week ago
Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full timeJob SummaryWe are seeking a highly motivated Reservation Associate to join our team at the STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. As a key member of our customer contact centre, you will be responsible for providing exceptional customer service and sales support to our guests.About UsThe STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. is a leading...
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Care Specialist
1 week ago
Singapore AGENCY FOR INTEGRATED CARE PTE. LTD. Full timeJob OverviewWe are seeking a highly skilled Care Consultant to join our team at AGENCY FOR INTEGRATED CARE PTE. LTD.Salary:The estimated salary for this role is SGD 60,000 - SGD 80,000 per annum, depending on experience.Job DescriptionThis role involves conducting assessments of client care needs in various settings, such as home, hospitals, and...
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Care Consultant
3 months ago
Singapore AGENCY FOR INTEGRATED CARE PTE. LTD. Full timeRoles & ResponsibilitiesJob Description Carry out assessment on client care needs in various settings such as home, hospitals, institutions to facilitate referrals and right-site clients to suitable services/care settings in a timely manner Manage the day-to-day AIC Link operations to deliver prompt and quality customer service Engage client/caregiver in...
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Care Professional
22 hours ago
Singapore AGENCY FOR INTEGRATED CARE PTE. LTD. Full timeAgency for Integrated Care Pte. Ltd.A Leading Provider of Community Health ServicesAbout the Role:Are you a dedicated healthcare professional seeking a challenging role? Do you have a passion for delivering quality care services to individuals in need?We are looking for a Care Consultant to join our team at Agency for Integrated Care Pte. Ltd., a leading...
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Senior Social Care Professional
1 month ago
Singapore ABER CARE PTE. LTD. Full timeAbout the RoleWe are seeking a skilled Senior Social Worker to join our team in the North-East Region. As a Senior Social Worker, you will be responsible for evaluating and assessing the specific care requirements of individual elderly and developing care plans tailored to their needs.Key ResponsibilitiesEvaluate and assess the specific care requirements of...
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Care Case Manager
6 days ago
Singapore AGENCY FOR INTEGRATED CARE PTE. LTD. Full timeJob Title: Care Case ManagerEstimated Salary: SGD 5,500 - 6,500 per monthAbout the Job:At AGENCY FOR INTEGRATED CARE PTE. LTD., we are seeking a skilled Care Case Manager to join our team.Your primary responsibility will be to facilitate referrals and link clients to suitable services/care settings in a timely manner. You will work closely with clients,...
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Care Support Coordinator
1 week ago
Singapore ACTIVE GLOBAL RESPITE CARE PTE. LTD. Full timeWe are seeking an experienced and dedicated individual to join our team as a Care Support Coordinator.About UsACTIVE GLOBAL RESPITE CARE PTE. LTD. is a leading provider of home care services, committed to delivering high-quality care and support to our clients.Job SummaryThe successful candidate will be responsible for coordinating and administering the care...
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Customer Service Officer
6 days ago
Singapore CARING FLEET SERVICES LIMITED Full timeJob Title: Customer Service OfficerWe are seeking a highly skilled and compassionate Customer Service Officer to join our team at Caring Fleet Services Limited.About the Role:Deliver exceptional customer service to our elderly clients, ensuring their needs are met with kindness and care.Utilize your excellent communication skills to build strong...
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Care Coordinator Professional
4 days ago
Singapore AGENCY FOR INTEGRATED CARE PTE. LTD. Full timeJob SummaryWe are seeking a skilled and compassionate Care Consultant to join our team at AGENCY FOR INTEGRATED CARE PTE. LTD.Salary: $6,000 - $8,000 per monthAbout the RoleThe successful candidate will be responsible for assessing client care needs in various settings, managing daily operations, and delivering high-quality customer service.Key...
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Customer Care Officer
1 month ago
Singapore EDUGROVE MANDARIN ENRICHMENT CENTRE PTE. LTD. Full timeRoles & ResponsibilitiesMultiple work locations at Pasir Ris, Tampines, Katong, Ang Mo Kio, Woodleigh, Sengkang, and Choa Chu KangJob Highlights We offer attractive salary and incentives We provide opportunities for career advancement We provide healthcare and medical benefitsJob DescriptionIf you have a warm personality, value good customer service,...
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Singapore CARE EXPRESS SERVICES Full timeAbout CARE Express ServicesCARE Express Services is a dynamic organization seeking a highly skilled and detail-oriented Team Support Specialist to join our team.Job SummaryWe are looking for an experienced professional who can provide administrative support to our team, ensuring seamless day-to-day operations. The ideal candidate will have excellent...
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Admin Assistant
6 months ago
Singapore ACTIVE GLOBAL RESPITE CARE PTE. LTD. Full timeRoles & ResponsibilitiesDuties & Responsibilities: Administration of onboarding of clients to service. Scheduling of staff to clients based on needs and requests. Handling client inquiries about the service. Invoicing, tracking and ensuring prompt payment of service. Assist in handling client complaints. Home Care attendance, invoice, subsidy tracking...
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Singapore Yong-en Care Centre Full timeYong-en Care Centre is a leading provider of integrated community care and social services, utilizing a holistic approach to deliver person-centred care to diverse groups of individuals in need and their caregivers.We are seeking an experienced Chief Human Resources Officer to join our team and contribute to the execution of various HR activities across the...
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Care Coordinator for Elderly
4 days ago
Singapore ABER CARE PTE. LTD. Full timeJob OverviewAbercare Pte. Ltd., a leading provider of elderly care services, seeks a skilled Care Coordinator to join our team.Key ResponsibilitiesEvaluate and develop personalized care plans tailored to the unique needs of elderly individuals, ensuring their comfort, safety, and well-being.Create and execute data-driven programs to enhance the effectiveness...