Passenger service operations officer

4 weeks ago


Singapore Singapore Cruise Centre Pte Ltd Full time

Key role: Execute overall operations within the terminal to facilitate the flow and movement of passengers both departing and arriving through the terminals for a pleasant passengers' experience. Essential Duties and Responsibilities: Functional: Baggage Check-in Counter Perform functions for baggage check-in which includes:Requesting and conducting passenger’s travel documents/Boarding pass verification. Checking-in and tagging baggage items, collecting excess baggage charges, where applicable. Assisting with left luggage services if requested. Passenger Handling at Boarding Gate/Pontoon Pre-Boarding Radio Cruise Control Centre for ferry location & estimated time of arrival. Execute pre-boarding SOPs for any late arrival ferry of more than 15 mins from schedule timing. Pax/Baggage Reconciliation Verify the number of baggage transferred to vessel against baggage manifest and perform SOP to reconcile bags. Boarding Clearance Radio staff at jetty to check with Ferry crew for boarding clearance. Update trip status in SPOS Boarding Module to ‘Boarding’, to commence boarding when ferry is ready for boarding. Boarding Handling Guide all passengers through the boarding process and the complete scanning of boarding passes etc for safe boarding. Carry out crowd control and emergency services when needed. Handle Passengers disembarkation Carry out safety check at Pontoon before disembarkation. Ensure Porters are at standby at pontoon to assist arriving passengers with their baggage. Ensure passengers follow safe disembarkation practice and assist passengers with special needs. Follow safety, housekeeping, security, and health procedures. Conduct daily inspection to ensure overall cleanliness and safety at the terminal. Monitor and report any non-conformances or incidents pertaining to safety, security and health regulations. Competencies: Working knowledge on Ferry SOPs on Baggage check-in, Boarding gate, Departure/Arrival process. Working knowledge on SPOS, able to navigate and operate the SPOS's modules efficiently. Educational qualifications required: Higher NITEC and above. Added advantage for those who are CERT certified. ABOUT SINGAPORE CRUISE CENTRE ( Singapore Cruise Centre, a wholly owned subsidiary of Mapletree Investments, manages and operates 3 ferry terminals and 1 award-winning international cruise terminal in Singapore - Harbour Front Passenger Terminal, Tanah Merah Ferry Terminal and Pasir Panjang Ferry Terminal. With over 30 years in the business, SCCPL has honed both operational excellence and a deep knowledge of the cruise and ferry business. #J-18808-Ljbffr



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