First vp, cash management operations centre, group technology

2 weeks ago

Singapore United Overseas Bank Full time

First VP, Cash Management Operations Centre, Group Technology & Ops Posting Date: 22 Nov 2024Location: Singapore (City Area), Singapore, SG, 048624Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years, guided by our values - Honorable, Enterprising, United and Committed. About the Department Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations. We have centralized and standardized the technology components into Singapore, creating a global footprint to support our regional subsidiaries and branches worldwide. Job Responsibilities Lead the Controls and Support, Remittance Callback, Remittance Investigations, Audit Confirmation and SWIFT operations teams. Build a dynamic and proactive strategy in Risks and Controls to ensure robust controls. Champion and drive process improvements through Elimination, Simplification and Automation, Straight Thru Processing (STP) and digitalisation at the Division level. Plan, Review and Execute business directions, goals and strategies for the teams. Supervise daily operations and meet all set Goals. Ensure products and services are delivered with accuracy and timeliness in accordance with SLAs/KPIs set by management. Implement and maintain high standards of operations control and compliance to protect the Bank's and Customer's interests. Raise escalations to appropriate management levels on a timely basis, as required. Ensure Bank's policies, guidelines, controls and compliance requirements are up-to-date and adhered to. Ensure SWIFT message routing and other processes supported by SWIFT Operations team are carried out as per approved Standard Operation Procedures. Ensure vigilance when processing, overriding, authorising and approving transactions. Follow up promptly on any areas of non-compliance or improvements highlighted by Auditors, Compliance, Risks Management and Regulators. Manage Key Risk Indicators at the division level. Resolve customers' operational problems, complaints and queries promptly and satisfactorily. Review manpower requirements for the team to ensure adequate staffing and optimal training deployment. Provide guidance and arrange for coaching/training to staff as part of ongoing career development and improvement plans. Track key performance indicators and monitor staff performance against them. Monitor project milestones to ensure key deliverables and timelines are met. Job Requirements Degree holder in a relevant discipline. At least 15 years' experience in wholesale banking operations with knowledge of wholesale banking products, processes and related risks and controls. Strong leadership, people management and interpersonal skills. Able to motivate teams to achieve stretched goals. Effective at working with all levels of staff and stakeholders. Committed, dependable and demonstrate high integrity. Strong Risks and Controls experience in a large operations setting handling high value payments, customer onboarding and operational risk management. Knowledge of MAS and other regulatory requirements and international practices/guidelines. Technology savvy with understanding of information security and system functionalities. Good working knowledge of Microsoft suite of products. A self-starter with a continuous improvement mindset. Strong analytical and problem-solving skills. Good verbal and written communication skills. Good presentation skills. Be a part of UOB Family UOB is an equal opportunity employer. If you require any assistance or accommodations during the recruitment process, please inform us when you submit your online application.Apply now and make a difference. #J-18808-Ljbffr

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