Strategic support consultant-japanese speaking

2 days ago


Singapore LinkedIn Full time

Strategic Support Consultant - Japanese speaking Full-time Workplace Type: Hybrid Department: Global Customer Operations Linked In is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed. Join us to transform the way the world works. At Linked In, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a Linked In office, depending on what’s best for you and when it is important for your team to be together. We are looking for a Strategic Support Consultant to join our team in delivering an excellent experience for some of our larger enterprise customers. In this role, you will be the customer’s point of contact for Linked In product information and support. You will be responsible for effectively resolving and escalating customer issues while also ensuring customers are utilizing our solutions and tools to meet their business objectives. Responsibilities: Provide dedicated support to Linked In Talent Solutions clients. Collaborate with Strategic Support Partners to provide the best member experience. Work with a small book of accounts and within a queue-support model with specific daily targets on client satisfaction, responding to clients in an effective and efficient manner. Analyze and understand clients and their businesses to provide consultation of products/features, answering all product inquiries and questions. Conduct phone calls with admins and license holders to answer inquiries, provide technical assistance and best practices in regard to license functionality. Establish effective working relationships with managers, cross-team members and co-workers to ensure excellent information flow and feedback on process, policy, and product changes that will affect users. Document all communication with users and accounts accurately and in a timely manner via system tools. Ensure that all issues are escalated appropriately to the correct internal departments and management. Basic Qualifications: 2+ years of experience in one or more of the following areas: customer support, complaint resolution, or sales/account management supporting a product/solution utilizing multiple communication channels (email, phone, and chat). Fluent in both verbal and written Japanese (Bilingual or Japanese language test N1 level) and English. Preferred Qualifications: Experience working in Internet companies. Experience in technical and product support/troubleshooting. Experience analyzing data, trends and client information to identify product or service growth opportunities. Expert knowledge of MS Office (Outlook, Word, Power Point and Excel). Excellent verbal and written communication skills. Suggested Skills: Relationship management skills. Global Data Privacy Notice for Job Candidates: Please follow this link to access the document that provides transparency around the way in which Linked In handles personal data of employees and job applicants: Global Data Privacy Notice . #J-18808-Ljbffr



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