Programme Management Associate Executive
5 days ago
Are you someone who finds purpose in serving others behind the scenes, ensuring things run smoothly so people in need receive timely support?
We're looking for a
Programme Associate Executive
to support our
Welfare Services
team. In this role, you'll play a vital part in coordinating transport services for cancer patients—especially elderly individuals, persons with disabilities, and families with limited means—while also supporting our caseworkers in delivering essential aid and services.
This role is ideal for someone with strong coordination and administrative skills, who enjoys being a dependable support to frontline teams.
What You'll Do:
Coordinate Transport Services for Patients
Arrange and manage daily transport schedules to hospitals or medical appointments
Liaise with drivers, volunteers, caregivers, and clients to ensure smooth and safe journeys
Maintain transport records, attendance logs, and client contact information
Respond to client queries, feedback, and last-minute service requests
Support logistics planning for group outings or community events
Support Case Management Work
Help caseworkers with administrative tasks such as data entry, filing, and tracking outcomes
Follow up with clients on required documents for financial aid or other referrals
Conduct basic phone interviews or needs assessments when needed
Assist with outreach and engagement efforts for vulnerable clients
Keep Records Clean and Compliant
Maintain accurate programme data and generate monthly statistics and reports
Ensure documentation and service delivery comply with internal SOPs and data protection rules
Support audits, funding submissions, and client surveys
Who You Are:
Passionate about helping cancer patients receive holistic, timely support
Detail-oriented and comfortable with administrative work
Reliable and able to coordinate multiple moving parts
A good communicator who enjoys working behind the scenes
Empathetic, patient, and able to engage with vulnerable clients in a respectful manner
Why This Role Matters:
For many cancer patients, especially those without easy access to transport or family support, your coordination and behind-the-scenes work will make a tangible difference in their daily lives. You'll help ensure they get to treatments safely and receive the social support they need.
Key Requirements:
Diploma in Business Admin, Hospitality, or relevant field
WSQ or other certification in programme coordination or transport operations is an advantage
1–2 years of relevant experience in programme operations, logistics, or social service setting
Experience working with elderly or persons with mobility needs is a plus
Basic customer or patient services skills
Positive attitude, good communication and strong interpersonal skills
Proficient in MS Office Excel, mail merge
English and a second language (ability to speak dialect will be beneficial)
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