Lead Associate-Insurance broker

1 week ago


Singapore WTW Full time

Working as part of the team, you are responsible for day-to-day servicing to a portfolio of large corporate and international clients and ensuring timely delivery of high-quality service.
Responsibilities
Service Delivery
— Ensure timely and accurate processing of endorsements, certificates, invoices and policy documents.
Monitor service levels and client satisfaction, resolving issues proactively.
Understand client’s business and risk management needs and support Team Lead to look for solutions including cross-selling across all products.
Strategic Support
— Assist in developing client strategies and proposals. Support cross-selling initiatives and identify opportunities for expanding services.
Compliance & Documentation
— Maintain client data files, service records and meeting minutes in accordance with Willis Excellence Model standards. Ensure adherence to local regulatory requirements and WTW’s guidelines and procedures.
Program Coordination
— Liaise with Global Office and local carriers to ensure consistent service and coverage for the local clients.
Developing and maintaining general knowledge and experience of the (re)insurance market as a whole, recognize and explain trends, general carrier capabilities and competitiveness.
Constantly keeping abreast of insurance product developments.
Coordinate and collaborate with specialists, consultants, industry experts, and other critical team members across WTW segments and geographies to bring the full capabilities of WTW to the client and ensure a streamlined client experience.
The Requirements
Ability to understand a client or prospect's business, situations, opportunities, problems and key issues
Hold BCP, PGI and ComGI certification
Ability to work under time pressure to ensure prompt service delivery
Prepare client and prospect presentations
Independent and self-motivated individual who consistently strives to deliver the best for WTW's clients
May hold regulatory licenses, permissions and technical or other requirements applicable under local legislation
In the absence of such, will be aware of and adhere to relevant regulations
Equal Opportunity Employer
Seniority level
Associate
Employment type
Full-time
Job function
Customer Service, General Business, and Business Development
Industries
Insurance and Insurance Agencies and Brokerages
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