Banquet & Events Service Specialist

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work As a Banquet Attendant, you'll play an important role in creating memorable events by delivering efficient, professional, and attentive food and beverage service. From setting up banquet venues and serving guests to ensuring every function runs smoothly, you'll provide exceptional service with warmth and care. By upholding Hilton and hotel standards, policies, and procedures, you'll help create unforgettable experiences while spreading the light and warmth of hospitality at every event.

Job Description & Requirements

As theBanquet Attendant, you will be responsible for performing the following tasks to the highest standards:

• Confidently know the food and beverage menu contents and explain them in detail to guests.
• Understand dietary requirements and offer appropriate suggestions.
• Correctly label buffet dishes.
• Keep buffet areas clean at all times.
• CompleteTBS checklistsonproduct knowledge.
• Make suggestions on the menu that might suit guests of different nationalities.
• Undertake steps/processesto ensure that all areas of the restaurant are set to the standards required for breakfast, lunch and dinner, includingsetting tables, setting the buffet, having all equipment ready for service and ensuringthatyou have been briefed by your supervisor for the shift’sactivities.
• Ensure thateverything is clean and tidy, ready for guests to enter the restaurant.
• Assist bar attendantsandkitchen staff where required and carry out any reasonable duties requested by the Supervisor/Manager.
• Complete theTBS checklist on preparing the restaurant for service.
• Greet guests with smiles andoffer assistance with coats, bags,etc., introducingyourself.
• Escortguests to a tableandask if they would preferasmoking ornon-smokingtable.
• Offer all guests witha drink within the first two minutes of being seated and quickly follow-up withthefood menu.
• Offer the newspapers to all breakfast guestsandany single diners.
• Ensurethatall service procedures are carried out to the standards required.
• Replenishdrinks,notletting cupsor glassesbecome empty.
• Accommodate any guest requestoroffer appropriate alternatives.
• Take personal responsibility for the service experience of all guests in your designated area.
• Ensure that guests have appropriate cutlery before each course is presented.
• Check withguests ifthey aresatisfied after each course and ifanythingadditional is needed.
• Follow-uponany guest questions or queries immediately,and if you don’thavethe answer, check with your Supervisor/Manager.
• When passing by guest tables, check if they require service.
• Smileandgreetall guests as they enterandexit the restaurant, even if they are not designated to your section.
• Ensurethatservice standardsare achieved asper TBS checklist.
• Make surethatall areas are cleaned and maintained in accordance with operating procedures.
• Positively end the guests experience by checkingon theirsatisfaction.
• Assist with guests’coats and bags.
• Thank all guests and wish them a pleasant day.
• Understand relevant OH&S legislationsandtheirimplications on the operation of the department.
• Ensurethat safe and healthy working practices are observed throughouttheservice.
• Report any accidents/incidents to the Supervisor/Manager.
• Ensure that theFood & Beverage mission is established and instilled inyou andall team members.
• Carryout any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth ofHospitality . Acting withIntegrity and always doing the right thing. Inspiring others throughLeadership . A belief thatTeamwork drives the best outcomes. A sense ofOwnership and accountability. And a focus on theNow , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• 1-2years in a managerial position ina4/5-star category hotel.
• Motivated and committed, approaching all tasks with enthusiasm and seizeopportunities to learn new skills or knowledge in order to improve personal performance.
• Flexibleandrespondsquickly and posi