Breakfast Services Part-Timer

2 days ago

Singapore Holiday Inn Express Singapore Serangoon Full time

What's the job?
Breakfast Services Part-Timers are the key point of contact for our guests. They are reliable, highly motivated and multi skilled employees who efficiently answer inquiries and provide food & beverage services throughout the hotel.
Your day-to-day
Welcome and acknowledge all guests according to company standards in a timely, friendly and efficient manner
Clear tables and prepare for service for the next guests
Refresh Food and Beverage in The Great Room
Complete closing duties, including storing all reusable foods, breaking down goods, cleaning all equipment and areas
Always take responsibility for ensuring a positive guest experience
Perform any other assigned reasonable duties and responsibilities as requested
Answer any guests' enquiries practically and simply in adherence to brand standards
Handle guests' complaints appropriately adhering to brand standards or direct them to Duty Managers
Reliably handle all special needs and requests of guests
Demonstrate BrandHearted behaviours by maintaining compliance with all brand standards, behaviors, hallmarks and license agreement mandates.
Responsible for IHG Rewards Club Member Recognition
Refresh Food and Beverage in The Great Room
Clean and Organize Guest Areas and Pick up debris throughout Public Areas
Updating constantly on local knowledge to improve the guest experience.
Perform other duties as assigned by the Duty Manager, Assistant Rooms Division Manager, Operations Manager, or General Manager.
What we need from you
Minimum high school/ secondary education
Great communication skills and basic computer literacy
A positive and keen to learn attitude.
Must be proficient in written and spoken English and with good communication skills
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