Tbwa Chiat/Day Inc | SRE Support Engineer On-site | Singapore

2 days ago


Singapore Tbwa ChiatDay Inc Full time

Do you want to work on cutting-edge projects with the world’s best IT engineers? Do you wish you could control which projects to work on and choose your own pay rate? Are you interested in the future of work and how the cloud will form teams? If so - then this role is for you.
Our clients rely on our Network for two main areas, Software Development and Cloud Services. In some cases, they need help building great new products, in others they want our expertise in migrating, maintaining, and optimizing their cloud solutions.
At Gigster, whether working with entrepreneurs to realize ‘the next great vision’ or with Fortune 500 companies to deliver a big product launch, we build really cool enterprise software on cutting-edge technology.
We are looking for
SRE Support Engineers
interested in joining exciting upcoming projects in January/February 2025 with one of our largest clients.
This role will be
on-site in Singapore, going to the office 3-4 times a week.
Additionally, SRE Support Engineers will actively participate in developing the support tools and process, so we are looking for someone with the maturity to understand what it takes to scale in services.
Key Qualifications/Experience
Robust
level of
spoken and written English .
Several years of experience (ideally 5 or more) in
supporting highly scalable applications
and
web services.
Experience working with Cloud technologies
( AWS mandatory , Google Cloud - nice to have).
Hands-on experience with open-source technologies such as
Kubernetes
and
Docker (mandatory) ,
Spark , and
Kafka
(at least basic knowledge of these two).
Kubernetes:
Extensive experience in
deploying ,
managing , and
scaling
applications using
Kubernetes . Familiarity with
Helm ,
Kustomize , or similar tools.
Deep understanding and hands-on experience with Linux administration, scripting (Bash, Python or any similar programming/scripting language), and troubleshooting.
Networking:
Understanding of
network protocols, DNS, load balancing,
and
related technologies.
Comfortable working with
a very technical customer base.
Comfortable providing a
wide range of support , from
simple issue resolution
to
end-to-end onboarding .
Strong familiarity with
modern server technologies
and
architectures.
Strong
problem-solving skills, excellent communication skills,
and the
ability to work collaboratively in a team environment.
Excellent
analytical capabilities.
Passionate
about
Technical Support.
Strong troubleshooting experience.
Ability to work as an independent contractor for a US company.
Nice To Have
Observability and logging tools experience like Prometheus, Grafana, Datadog, Splunk, etc.
Hands-on experience with
Relational Database Management Systems.
Certifications:
Relevant certifications such as CKA (Certified Kubernetes Administrator), CKAD (Certified Kubernetes Application Developer), or Linux Professional Institute Certification (LPIC).
Experience with
Infrastructure as Code (IaC):
Familiarity with tools like
Terraform, Ansible, or Puppet.
Responsibilities
Work
cross-functionally
with
customers and partners
to address
complex customer questions
and
drive incidents to resolution.
Troubleshoot ,
isolate , and
resolve container orchestration/management issues , specifically
Docker
and
Kubernetes.
Analyze and
categorize customer interaction trends
to provide
accurate and meaningful feedback
to
Engineering
and
SRE organizations.
Build knowledge base articles.
Participate in
post-mortem reviews , and drive
ongoing improvement.
Obsess over minute details
to
drive operational excellence
in every aspect of your work.
Make meaningful and significant contributions
to our client’s
development
of
objectives and goals.
Work on complex issues ,
analyzing situations or data
that require
in-depth evaluation.
Your
expertise and discretion
will be required to
think outside the box
and
resolve highly complex issues
creatively and effectively.
Work hours are from
8 AM to 5 PM United Kingdom time, Monday to Friday.
While there is
no on-call , if there’s any
maintenance during the weekend
you will need to
be available,
and then you'll
get time off
to compensate for that.
Recruitment Process
Technical Interview (45-60 mins)
We strive to move efficiently from step to step so the recruitment process can be as fast as possible.
All of our projects are for top-tier international companies and are delivered with the highest quality. Projects range in both technologies and industries so you will have the opportunity to be considered for amazing cutting-edge products that make a difference
What we offer
Full time, 40 hours/week.
Long term contract.
Payment in USD.
PTO.
Training and certification opportunities on AWS, GCP, and/or Azure.
Apply for this job
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