Client Response

4 hours ago

Singapore TEMBUSU LAW LLC Full time

We are looking to add a Client Response & Case Support Officer to join our Criminal Defence / Family Law team.Responsibilities : Monitor email inboxes and Court notification systems for new updates, orders, and deadlines Handle email, documentation, court database, and project timeline management Plan, coordinate, and prepare case briefs , notes for calls, discussions, meetings, and court sessions Respond to routine client messages, concerns and queries promptly and professionally Escalate urgent or sensitive matters internally based on SOP-driven triage protocols Assist lawyers and paralegals by preparing case updates, timelines, and follow-up lists Maintain clear, well-organised documentation across Dropbox and internal case folders Support team with client communications (email, WhatsApp, calls), scheduling, and reminders Track key dates such as court mentions, document deadlines, and client milestones Follow structured workflows and checklists to ensure no task falls through the cracks Requirements : Reliable, meticulous, and organised - you find satisfaction in closing loops and ticking boxes Comfortable working remotely, independently, and across multiple communication channels Strong written English and clear communication skills (voice, chat, email) Able to prioritise, multi-task , and work well under time pressure Familiar with basic tools like MS Outlook, Excel, Dropbox and WhatsApp Tech-curious: open to using AI tools or automation platforms (e.g. Airtable, Make.com , Zapier) to improve workflow Prior experience in a legal, administrative or case management setting is useful but not essential Committed to client service and supporting access to justice behind the scenes We look for candidates who are driven, self-motivated and resourceful , and who share our desire to build a purpose-driven law practice based on our values : Empathy : We will understand what you are going through and show compassion in helping you. Integrity : We will always do the right thing, because the time is always right to do what is right. Humility : We will put our ego aside and listen to your opinions and feedback because we can always do better. Courage : We will act without fear or favour, knowing that we are empowered with our team's full support. Tenacity : We will persevere and work even harder when the going gets tough, when no one else is looking and everyone else quits. Ownership : We will be accountable for our actions, and we will not turn away from responsibility. Teamwork : We will support and stand alongside our team in every test and triumph. Purpose : This is not 'a' job; this is 'OUR' job. We are grateful to have it, and we take pride in everything we do. If you would like to apply, please send the following to : CV / resume Recent photograph Writing samples / samples of past written work Current / last drawn salary References or testimonials Only candidates selected for interviews will be notified. Thank you.

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