Client Response

2 days ago

Singapore TEMBUSU LAW LLC Full time
We are looking to add a Client Response & Case Support Officer to join our Criminal Defence / Family Law team.
Responsibilities :
  • Monitor email inboxes and Court notification systems for new updates, orders, and deadlines
  • Handle email, documentation, court database, and project timeline management
  • Plan, coordinate, and prepare case briefs , notes for calls, discussions, meetings, and court sessions
  • Respond to routine client messages, concerns and queries promptly and professionally
  • Escalate urgent or sensitive matters internally based on SOP-driven triage protocols
  • Assist lawyers and paralegals by preparing case updates, timelines, and follow-up lists
  • Maintain clear, well-organised documentation across Dropbox and internal case folders
  • Support team with client communications (email, WhatsApp, calls), scheduling, and reminders
  • Track key dates such as court mentions, document deadlines, and client milestones
  • Follow structured workflows and checklists to ensure no task falls through the cracks

Requirements :
  • Reliable, meticulous, and organised - you find satisfaction in closing loops and ticking boxes
  • Comfortable working remotely, independently, and across multiple communication channels
  • Strong written English and clear communication skills (voice, chat, email)
  • Able to prioritise, multi-task , and work well under time pressure
  • Familiar with basic tools like MS Outlook, Excel, Dropbox and WhatsApp
  • Tech-curious: open to using AI tools or automation platforms (e.g. Airtable, Make.com , Zapier) to improve workflow
  • Prior experience in a legal, administrative or case management setting is useful but not essential
  • Committed to client service and supporting access to justice behind the scenes

We look for candidates who are driven, self-motivated and resourceful , and who share our desire to build a purpose-driven law practice based on our values :
  • Empathy : We will understand what you are going through and show compassion in helping you.
  • Integrity : We will always do the right thing, because the time is always right to do what is right.
  • Humility : We will put our ego aside and listen to your opinions and feedback because we can always do better.
  • Courage : We will act without fear or favour, knowing that we are empowered with our team's full support.
  • Tenacity : We will persevere and work even harder when the going gets tough, when no one else is looking and everyone else quits.
  • Ownership : We will be accountable for our actions, and we will not turn away from responsibility.
  • Teamwork : We will support and stand alongside our team in every test and triumph.
  • Purpose : This is not 'a' job; this is 'OUR' job. We are grateful to have it, and we take pride in everything we do.

If you would like to apply, please send the following to :
  • CV / resume
  • Recent photograph
  • Writing samples / samples of past written work
  • Current / last drawn salary
  • References or testimonials

Only candidates selected for interviews will be notified. Thank you.

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