Outlet Attendant

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work As an Outlet Attendant, you'll deliver warm, attentive, and professional food and beverage service that creates memorable dining experiences for every guest. From welcoming guests and taking orders to serving food and beverages with care, you'll ensure every interaction reflects Hilton's commitment to exceptional hospitality. By providing efficient service and upholding Hilton and hotel standards, policies, and procedures, you'll help spread the light and warmth of hospitality with every meal served.

Job Description & Requirements

AstheOutlet Attendant,you will be responsible for performing the following tasks to the highest standards:

• Maintain high customer service focus by approaching your job with the customers always in mind.
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
• Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
• Confidently know the food and beverage menu contents and explain them in detail to guests.
• Understand dietary requirements and offer appropriate suggestions.
• Completechecklistson product knowledge.
• Make suggestions on the menu that might suit guests of different nationalities.
• Familiarize withmenu items of all other outlets to recommend guests to other outlets.
• Confidently know opening hours of all restaurantsandhotel outlets.
• Able torecommend other restaurantsandcity attractions tohotel guests.
• Completethechecklist on preparing the restaurant for service.
• Greet guests with a smile, offer assistance with coats, bags,etc., and introduce yourself.
• Ask all guestif they would prefer smoking ornon-smokingtables andescort them to the table.
• Follow-uponany guest questions or queries immediately and if you don’thavethe answers, check with your Manager.
• Ensurethatall service procedures are carried out to the standards required.
• Make sure all areas are cleaned and maintained in accordance with operating procedures.
• Take personal responsibility for the service experience of all guests in your designated area.
• Smileandgreetall guests as they enterandexit the restaurant, even if they are not designated to your section.
• Give guest service the highest priority.
• Display professional behaviour at all times.
• Avoid offensive or impolite language.
• Report any accidents/incidents to the Supervisor/Assistant Manager/Manager.
• Carryout any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth ofHospitality . Acting withIntegrity and always doing the right thing. Inspiring others throughLeadership . A belief thatTeamwork drives the best outcomes. A sense ofOwnership and accountability. And a focus on theNow , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Senior High Schooleducation or specialtyinHospitality.
• 1-2 years in similar position ina4/5-star category hotel.
• Goodcommand of Englishto meet business needs.
• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
• Flexibleandrespondsquickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Possessbasic knowledge of food and beverage preparation and service of various alcoholic.
• Ableto remember, recite and promote the variety of menu items.
• Open mindedwith anoutgoingpersonality.
• Willing to work for long hoursand possess a positive attitude.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workp