Assistant Boutique Manager

1 day ago

Singapore Buccellati Full time

Overview Join to apply for the Assistant Boutique Manager role at Buccellati . With the retail expansion in Singapore, we are looking for an Assistant Boutique Manager capable to drive the success of the store to join our retail team in SingaporeAs an Ambassador of Buccellati Maison, you will be responsible for the development and optimization of the boutique performance and profitability by ensuring excellence in boutique operations and in delivering the best client service and experience. Reporting to the Boutique Manager, you will also be responsible for coaching and development of the boutique sales team. You will contribute in developing a deep understanding and knowledge of the Maison to convey its brand DNA, recognizable craftsmanship and innovation in all its creations. You will be establishing, maintaining and promoting the Buccellati brand image and identity, following the Company’s directives. As the Assistant Boutique Manager , you will be focusing on Boutique Operations Management Participate in the boutique management and achievement of commercial KPIs Act as the floor in-charge in the absence of the Boutique Manager, train the boutique team to follow and implement boutique standard operation procedure Be responsible for stock and cashier through staff management, ensuring the integrity of stock, monitoring the inventory and boutique cash flow Responsible for the appearance and maintenance of the boutique Ensure compliance with all policies and procedures through regular store management and staff meetings etc. Implement daily, weekly and monthly reporting Sales & Customer Service Ensure sales growth, maximize the sales of the boutique and contribute to the sales targets Support the boutique team in providing client service in accordance to Maison standard, identify customer needs and demonstrate solid product knowledge so as to cultivate strong client relationships Coordination of after-sales activities Respecting discount policy Handle customer’s enquiries and complaints Team Management Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned Hire, lead and act as advisor to boutique team regarding projects, tasks and operations Motivate the boutique team around the strategy and vision of the Maison Fosters a cooperative and harmonious working climate to maximize employees morale and productivity Act as a coach and assist the colleagues in operations, sales and training What are we looking for?As the ideal candidate, you will be possessing –8-10 years of previous working experience in luxury retail industry preferably in luxury jewelry/watchmaking sector, with 2+ years in supervisory role Qualification/training in watches & jewelry, knowledge of diamond grading and design Qualification in Gemology is a plus Excellent interpersonal and communication skills to manage and support diverse and regional client base Strong understanding in customer service needs and internal/external customer priorities Strong attention to details with the ability to handle multiple tasks simultaneously Computer and internet savvy with the experience in using Microsoft Office Seniority level Mid-Senior level Employment type Full-time Job function Sales, Business Development, and Administrative Industries Retail Luxury Goods and Jewelry #J-18808-Ljbffr

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