Assistant Manager, Technical Support

1 day ago

singapore Misumi South East Asia Pte Ltd Full-time
About the role Provide advanced motion-control application support to Sales, Technical Sales and customers through product selection, sizing, configuration, tuning, integration and troubleshooting.

Key responsibilities

Review customer machine requirements and recommend suitable motion-control products or configurations.

Support PLC, EtherCAT, motion-controller, servo-drive and motor applications.

Perform motion-system, motor and actuator sizing and advise on system architecture.

Support parameter setting, servo tuning, communication setup and integration.

Diagnose motion, communication and performance problems and recommend corrective action.

Conduct product testing, demonstrations and technical evaluations.

Attend customer visits for advanced technical discussions and develop technical references or training.

About you

Degree in Electrical, Electronics, Mechatronics, Automation, Robotics or a related discipline.

Hands-on motion-control or automation experience in factory automation.

Practical experience with PLCs, EtherCAT, motion controllers, servo systems and industrial automation.

Experience in configuration, sizing, parameter setting, tuning, integration and troubleshooting.

Able to manage multiple technical cases and communicate recommendations clearly to customers.

Demonstrate potential to guide junior engineers, review technical work and coordinate complex cases.