Clinical Support Specialist

1 day ago

Singapore beBeeClinical Full time

Job Title: Clinical Support Specialist

We are seeking a highly skilled professional to provide expert support during coronary and peripheral Intravascular Lithotripsy procedures. This field-based role combines in-procedure case support, physician and distributor training, and clinical trial facilitation.

About the Job:

  • Clinical Support & Training
  • Provide real-time, in-person clinical support during IVL procedures to ensure optimal use of the Sonico-CX system.
  • Guide clinicians through device preparation, imaging, and delivery, ensuring safe and effective technique.
  • Deliver comprehensive training programs to physicians, nurses, cath lab staff, and field teams.
  • Provide remote clinical support via on-call conference calls to assist distributor teams with urgent cases.
  • Train and certify distributors (both online and on-site) on product use, ensuring competency in procedural support, troubleshooting, and education.
  • Stand by for urgent distributor-notified clinical cases, with flexible availability for case calls or travel.
  • Clinical Education & Therapy Development
  • Deliver technical presentations and conduct workshops at hospitals, clinical meetings, and distributor events.
  • Build and maintain strong relationships with interventionalists and cath lab staff to support early adoption and sustained usage.
  • Support setup and execution of local registries or observational studies, coordinating with sites on logistics, IRB submissions, and data collection.
  • Engage with Key Opinion Leaders (KOLs) to support protocol development, feedback, and publication efforts.
  • Clinical Research & Feedback Collection
  • Present and support clinical trial materials (e.g., study protocols, IFUs, core lab manuals, CRFs).
  • Support post-market clinical follow-up and data integrity monitoring at assigned sites.
  • Serve as liaison between users and the marketing/R&D team to collect real-world product feedback and suggestions for improvement.
  • Assist in documenting product performance, case reports, adverse events, and user experience insights.
  • Operational & Reporting
  • Maintain accurate records of site visits, training sessions, and case support via CRM or designated tools.
  • Manage expense reports, training logs, and clinical documentation in a timely manner.
  • Support additional strategic accounts across regions when needed.

Requirements:

  • Bachelor's degree in biomedical engineering, Nursing, Life Sciences, or related field.
  • 2 years of clinical support in interventional cardiology, radiology, vascular surgery, or cath lab environments or at least 1 year of medical device case support or clinical research experience.
  • Familiarity with coronary or peripheral devices such as IVL, atherectomy, PTA/PTCA, or imaging catheters.
  • Technically adept, with experience in console setup, catheter prep, and procedural imaging workflows.

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