Customer Service Representative

2 weeks ago

Singapore beBeeCustomerService Full time

Job Title: Customer Service Representative

We are seeking a detail-oriented and customer-focused individual to join our team as a Customer Service Representative.

Job Description:

  • Assist the Customer Relations Officer in attending to residents' feedback and complaints in a professional and timely manner.
  • Support the coordination of site inspections and ensure that all necessary documentation is maintained.
  • Draft and send basic replies or messages to residents under the guidance of the Customer Relations Officer.
  • Maintain accurate records of defects and submit them online.
  • Coordinate with site teams and subcontractors under the supervision of the Customer Relations Officer.
  • Evaluate complex issues and escalate them promptly to the Customer Relations Officer.
  • Assist with administrative tasks and reporting as assigned.

Requirements:

  • A minimum of GCE 'O' Level or NITEC qualifications with at least 5 subjects passed.
  • At least 1-2 years of experience in customer service or administration, preferably in construction or HDB settings.
  • An independent and detail-oriented individual with strong communication skills.
  • The ability to manage interactions with residents professionally and effectively.
  • A flexible work schedule including 5.5 days and alternate full Saturdays.

Skills and Qualifications:

  • Customer Retention
  • Construction Management
  • Customer Service Experience
  • Administrative Support
  • Teamwork and Collaboration
  • Civil Engineering Knowledge
  • Good Communication Skills
  • Interpersonal Skills

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