Customer Integration and Production Support Engineer

1 week ago

Singapore MarketAxess Holdings Inc. Full time

Customer Integration and Production Support Engineer Technology | Singapore | Full-time Company Description MarketAxess is on a journey to digitally transform one of the world's largest financial markets, enabling the shift from analog, phone-based trading to a fully electronic marketplace. Why does this matter? Because our platform makes trading fixed-income more accessible, ultimately improving transparency, efficiency, and competition in the marketplace. Changing the way an established industry transacts is no easy feat. There will be twists and turns, because no one's ever done this before. But now, more than 2,000 clients around the world rely on our solutions, and that number is only expected to grow in the years ahead. We know where we're going. How we get there is up to us. Join us and help Take Us There. The Role As part of our team you'll work with IT personnel at broker-dealers and institutional clients to help them integrate their front-office, mid-office and back-office technology systems to the MarketAxess Fixed Income trading system via Application Programming Interfaces (API). The primary focus for the PS group is to support and monitor MarketAxess systems. The job will be dual focussed across both groups How You'll Help Take Us There Working with new and existing institutional clients and broker-dealers with the implementation/integration of MarketAxess and TRAX-provided APIs for various STP features Support API integration for various fixed income products - US Investment Grade, Emerging Markets, High Yield, US Agencies, Asset Backed Securities and Credit Default Swaps. Create and maintain clear and concise technical documentation, aimed at external IT audience. Work with business analysts, quality assurance teams and developers to design and implement features with client requirements/needs in mind Continue to build and foster relationships with dealer and client IT teams, engaging them in the design and development of new products/features/services etc Occasionally, build tools and test harnesses to support the ongoing integration of clients and dealers with the MarketAxess system. General Support Responsibilities Include: Provide cover to the Live and Test trading systems, ensuring smooth running of trading system servers and services Form part of the Global support roster to assist in our follow the sun model. Participate in weekend support rosters Provide technical support to the external Dealer and Client users of the MarketAxess GUI application and other MA products Provide 2 nd line support services for client services and

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