Retail, Club Technician

1 week ago

Singapore MST Golf Group Full time

The Club Technician's primary responsibility is to support the Fitter to custom-build golf clubs to the required specification, ensuring customers receive the best possible equipment for their game. Key duties include managing daily workshop operations, performing club repairs, supporting store operations, and enhancing customer experience through expert craftsmanship and product knowledge. This role also contributes to sales initiatives, inventory management, and store operations while maintaining a high standard of professionalism and service. Responsibilities Club Repair & Building Responsible for club repairs, custom builds, and ensuring high-quality workmanship. Responsible for assembling golf clubs according to fitters' specifications while ensuring precision, durability, and overall customer satisfaction. Enhance building processes, ensure rigorous quality control, and optimize overall workshop operations for improved efficiency. Ensure all fitting tools, software, and machines are used exclusively for club fitting and testing by qualified personnel. Maintain a clean, safe, organised, and fully functional workspace while ensuring all equipment remains in optimal condition. Track, manage, and replenish necessary supplies, tools, and materials to support seamless fitting and repair services. To serve customers, providing expert advice on off-the-shelf clubs and custom specifications. Educate customers on adjustable club settings, equipment selection, and golf ball fitting. To promote and increase brand fittings, educating consumers on the benefits of professional club fitting. Operational & Event Support Work closely with pro shop staff, managers, and suppliers to optimise operations and sales. Assist in nationwide club fitting sessions, demo days, corporate golf programs, and tour support as needed. To provide post-fitting support and guidance to ensure customer satisfaction and long-term engagement. Sales Commitment Achieve or exceed weekly sales target, proactive in assist in implementing and enhancing the club fitting and building system to support sales growth. Execute in store marketing and promotional displays based on company's guidelines and support local golf sales events. Demonstrate product knowledge and continuous learning for latest golf products, trends, and promotions to service customers' inquiries. Inventory Management Monitor stock levels to ensure shelves are always well-stocked, tidy, and reflect accurate inventory levels to avoid customer dissatisfaction. Conduct regular inventory checks and assist in cycle counts and annual stock takes to maintain inventory accuracy and prevent shrinkage. Assist in coordinating with stock merchandisers and report low-stock or overstock situations to the team to support inventory management. Qualifications / Skills Needed 1-2 years of experience in golf club technician and repair. Strong technical knowledge of golf clubs and components. Hands-on experience with club repair tools. Proven experience in achieving sales targets and KPIs. Strong clients focus with an ability to build lasting relationships. Exceptional verbal and presentation skills. Positive, collaborative, and goal-oriented team member. Friendly, professional demeanour with effective communication. Ability to perform well in a fast-paced environment. Demonstrates punctuality, honesty, and discipline. Self-motivated, driven, and open to feedback. Able to commit to rotating shifts (opening & closing hours). #J-18808-Ljbffr

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