Software Delivery Programme Lead

Job Title: Senior Delivery Manager

We are seeking a seasoned professional to lead and oversee the execution of software solution deliveries across multiple customer engagements in Singapore and the APAC region.

This role plays a critical part in ensuring delivery excellence, stakeholder satisfaction, and operational efficiency across a wide range of digital programmes and services.

The ideal candidate will have a strong background in delivering software solutions from a system integrator perspective and be comfortable managing complex, multi-stakeholder environments.

This includes regional and local customer representatives as well as internal delivery teams.

Key Responsibilities:

• Oversee end-to-end delivery of diverse software projects and services, ensuring alignment to scope, budget, timeline, and quality standards.
• Lead the planning, execution, monitoring, and closing of delivery engagements across different industries and regions.

Client Engagement & Relationship Management

• Build strong relationships with customer stakeholders, understanding their goals, challenges, and ensuring delivery aligns with business objectives.
• Act as the single point of contact for all delivery matters, managing escalations and ensuring customer confidence.

Stakeholder Management

• Effectively engage with multiple levels of stakeholders across customer organizations (regional and local), as well as internal business units, technology teams, and leadership.
• Ensure consistent communication and alignment between delivery execution and strategic business goals.

Delivery Process & Optimization

• Drive continuous improvement initiatives, implementing best practices and methodologies such as Agile, DevOps, and ITIL to enhance delivery performance.
• Establish and maintain governance frameworks and reporting structures to track progress, quality, and risk.

Team Leadership

• Manage cross-functional teams, including onsite and offshore delivery resources, promoting collaboration and accountability.
• Mentor and guide project managers and technical leads to develop talent and delivery capabilities across the region.

Financial Management

• Own project financials including forecasting, budgeting, cost control, and margin optimization.
• Support commercial activities such as contract review, scope management, and change control.

Business & Technology Enablement

• Collaborate with solution architects and business development teams to identify new opportunities based on existing delivery engagements.
• Help shape digital initiatives by leveraging technologies such as cloud platforms, automation, and analytics to support client transformation efforts.
• Bachelor's or Master's degree in Computer Science, Information Technology, Business, or a related field is required.
• A minimum of 10 years of experience in software services delivery, with significant exposure to managing regional projects and cross-functional teams is necessary.
• Proven track record delivering complex programmes such as modernisation, migration, managed services, and product rollouts is essential.
• Strong understanding of delivery frameworks, project management tools, and service management practices is crucial.
• Ability to manage diverse stakeholders and lead teams across different cultures and geographies is vital.
• Excellent interpersonal, communication, and negotiation skills are required.
• Familiarity with cloud platforms (AWS, Azure, GCP) and enterprise software ecosystems is a plus.
• Willingness to travel within the region when required is necessary.