Food Service Operations Manager

7 hours ago


Singapore PRIMARIUS STAFFING PTE. LTD. Full time

Key Responsibilities: Operational & Service Management:- Oversee daily food service operations, ensuring smooth workflow and timely service.- Develop and enforce standard operating procedures (SOPs) for kitchen and service areas.- Ensure food quality, presentation, and portion control meet company and regulatory standards.- Monitor and maintain food safety, sanitation, and hygiene compliance (HACCP, FDA, local health codes).- Manage food preparation and service to optimize speed and efficiency.Staff Leadership & Training:- Hire, train, and supervise kitchen and front-of-house staff.- Schedule and assign shifts to ensure adequate coverage during peak hours.- Conduct performance evaluations and provide ongoing coaching and feedback.- Foster a positive work environment that promotes teamwork and efficiency.Customer Service & Quality Assurance:- Ensure excellent customer service and handle customer complaints promptly.- Monitor customer feedback and implement service improvements.- Work with chefs and service teams to enhance menu offerings and service experiences.Inventory & Cost Control:- Oversee food purchasing, inventory management, and stock control to minimize waste and costs.- Develop budgets and monitor financial performance, including cost control and revenue growth.- Negotiate supplier contracts and maintain good relationships with vendors.- Implement portion control and waste reduction strategies.Compliance & Safety Management:- Ensure adherence to all food safety, hygiene, and workplace safety regulations.- Conduct regular health and safety audits and staff training.- Stay up-to-date with industry regulations and implement necessary changes.Technology & Process Improvement:- Utilize POS systems, digital ordering, and inventory management tools.- Analyze operational data to improve efficiency and service speed.- Implement innovative food service trends and customer engagement strategies.Qualifications & Skills: - Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).- Proven experience in food service management, restaurant operations, or institutional dining.- Strong leadership, organizational, and problem-solving skills.- Knowledge of food safety regulations (HACCP, ISO).- Excellent communication and interpersonal abilities.- Ability to work in a fast-paced, high-pressure environment.- Proficiency in restaurant management software, POS systems, and scheduling tools.



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