Food Service Operations Manager

1 day ago


Singapore PRIMARIUS STAFFING PTE. LTD. Full time

Key Responsibilities: Operational & Service Management: - Oversee daily food service operations, ensuring smooth workflow and timely service. - Develop and enforce standard operating procedures (SOPs) for kitchen and service areas. - Ensure food quality, presentation, and portion control meet company and regulatory standards. - Monitor and maintain food safety, sanitation, and hygiene compliance (HACCP, FDA, local health codes). - Manage food preparation and service to optimize speed and efficiency. Staff Leadership & Training: - Hire, train, and supervise kitchen and front-of-house staff. - Schedule and assign shifts to ensure adequate coverage during peak hours. - Conduct performance evaluations and provide ongoing coaching and feedback. - Foster a positive work environment that promotes teamwork and efficiency. Customer Service & Quality Assurance: - Ensure excellent customer service and handle customer complaints promptly. - Monitor customer feedback and implement service improvements. - Work with chefs and service teams to enhance menu offerings and service experiences. Inventory & Cost Control: - Oversee food purchasing, inventory management, and stock control to minimize waste and costs. - Develop budgets and monitor financial performance, including cost control and revenue growth. - Negotiate supplier contracts and maintain good relationships with vendors. - Implement portion control and waste reduction strategies. Compliance & Safety Management: - Ensure adherence to all food safety, hygiene, and workplace safety regulations. - Conduct regular health and safety audits and staff training. - Stay up-to-date with industry regulations and implement necessary changes. Technology & Process Improvement: - Utilize POS systems, digital ordering, and inventory management tools. - Analyze operational data to improve efficiency and service speed. - Implement innovative food service trends and customer engagement strategies. Qualifications & Skills: - Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred). - Proven experience in food service management, restaurant operations, or institutional dining. - Strong leadership, organizational, and problem-solving skills. - Knowledge of food safety regulations (HACCP, ISO). - Excellent communication and interpersonal abilities. - Ability to work in a fast-paced, high-pressure environment. - Proficiency in restaurant management software, POS systems, and scheduling tools.



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