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Desktop Engineer

2 weeks ago

Singapore AVENSYS CONSULTING PTE. LTD. Full time

Desktop Engineer Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain. We are currently looking to hire a Desktop Engineer. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below. JOB TYPE Long Term Contract Job Description Overview As upport Executive, the broad area of your job responsibilities will cover the following: Perform troubleshooting for client platform related problems. Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties. Perform service request related to client platforms. Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties. Involve in client platform implementation/upgrade project. Perform follow-up with vendor on replacement of hardware. Perform asset management & update asset records. Perform user