This is an IT support group | Integrated CX Consultant

2 weeks ago


Singapore This is an IT support group Full time

Opportunity
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Key Responsibilities
Deliver an Integrated Customer Experience that matches the portfolio:
Drive proactive customer support and issue resolution for a seamless customer experience in cross-functional teams and across products in scope.
Actively and consistently engage with the global account team on account plans and execution.
Build awareness and insights in customers’ supply chain plans and priorities.
Participate in team engagements with exposure to customer stakeholders and Maersk CX.
Be the primary point of contact for own customers and ensure smooth execution of end-to-end shipment lifecycle by working closely with customers.
Align with customer expectations upfront and respond with suggested solutions.
Be fully responsible for customer satisfaction across Maersk product offering.
Lead digital adoption discussions with customers.
Conduct performance reviews with customers.
Willingness to go the extra mile towards customers with a focus on providing solutions.
Actively seek out and act on continuous improvement opportunities both in relation to customers and internal/external stakeholders.
Deliver on growth and profitability plans:
Up and cross-sell to all customers.
Actively monitor and manage volume.
We are looking for
Minimum 3-4 years of customer service experience.
Knowledge of the shipping, supply chain, or logistics industry.
Excellent stakeholder management, interpersonal, and communication skills.
Energetic, well-organised, and self-initiated.
Analytical and problem-solving skills.
Good process understanding and digital proficiency.
Ability to work under pressure while keeping quality in focus.
Strong execution mindset.
Positive attitude and willingness to learn.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing
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