Global Change

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Area of interest: Business Support, Management & Efficiency
The C&E Global Engagement Lead (aka Organisational Change Management) is responsible for developing and executing the Change & Enablement strategy and plan which sits under the overall S&T COO Transformation initiative plan. This includes building engagement & communications plans; structured learning programmes using marketing, communications and change management strategies; and core OCM deliverables including change impact assessments and training needs analysis, with the objective of successfully embedding S&T change across the organisation. It is essential that the incumbent has deep capability and demonstrated experience in organisational change management, including complex target operating model changes.
Prior target operating model, SCM and technology transformation experience acquired across both consultancy and within in-house Change Management teams is desirable. Strategic enterprise communications and/or Core HR experience, including SuccessFactors, will also be favoured. This role sits within our Change & Enablement (aka. Organisational Change Management Practice), but will initially be allocated to project Beacon, our SCM Target Operating Model Transformation.
Key Responsibilities
Strategy
The C&E Lead is expected to indepently scope, plan and execute on critical end-to-end items within the C&E/Organisational Change Management (OCM) plan. This could include Training Needs Analysis (TNA) and Change Impact Assessment (CIA). They will also lead the design & execution of engagement activities targetted at leadership teams and the impact colleague population.
Business
Engagement Activities
Partners with the Global Principle C&E Lead, and acts as a thought leader to successfully embed the change.
Works with the Programme/ Project Managers (PM), Business Analysts, Design SMEs, HR Comms, other C&E team members and Business stakeholders across the enterprise to achieve the programme’s objectives
Understand the project lifecycle and ensures all stages are managed appropriately in terms of user engagement
Provide strategic and tactical advice to drive sustainable change and partner with external vendors (where applicable) to successfully deliver th project’s objectives and benefits
Create and implement Engagement & Learning strategies, and supporting execution plans. This will feed into the overarching C&E strategy and plan
Produce and own high quality and high impact materials within the C&E plan that drive user adoption and sustainability of change initiatives, including: stakeholder identification, assessment and engagement across locations and functions; develop a tailored end user engagement strategy to target specific stakeholder groups; incorporate lessons learned into the engagement plan; ensure identified business impacts are addressed through business readiness plans and engagement; work with the C&E team to ensure consistent content and messaging across engagement, training, communications and knowledge management; support the execution of business testing such as User Acceptance Testing and Service Rehearsal Testing
Partner with Group HR communications & People Capability to ensure key messaging and communication/ engagement strategy is aligned, consistent and utilizes standardized formats
Collaborate with leads from other HR and business projects to manage interdependencies, identify synergies and coordinate deployment
Processes
Autonomously lead, develop, and execute key C&E deliverables within the overall book of work leveraging best practice approaches, including the S&T COO playbooks and frameworks.
Act as advocate for and SME of the OCM/C&E discipline within the broader enterprise.
People & Talent
Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm
Guide, support and develop team members on change management approach and methodologies where required. This includes developing and mentoring more junior C&E team members.
Regulatory & Business Conduct
Comply with the highest standards of regulatory and business conduct and practices as defined by internal and external requirements
Understand and ensure compliance with, in letter and spirit, all applicable laws, regulations and guidelines including those governing securities activities, company law, anti-money laundering, terrorist financing and sanctions; the Group’s policies and procedures; and the Group Code of Conduct
Take personal responsibility for understanding the risk and compliance requirements of the role
Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters
Embed the Group’s Values and Group Code of Conduct to ensure adherence with the highest standards of ethics. Comply with relevant policies, processes and regulations, as part of the culture
Managing adherence to risk management protocols as it relates to internal and external events
Key stakeholders
S&T COO Head of Change & Enablement
C&E Principle Lead and other C&E team members
SCM MT
S&T MT
SCM stakeholders
CABM
Project Team members & Workstream Leads
All SCB Colleagues impacted by the change
Qualifications
PROSCI, Agile Change Management or other certificates are preferred. A demonstrated ability to apply best practice mythology in an ‘on the job’ context is essential
Experience in SCM is highly desired
Experience in complementary disciplines, including CABM and management consultancy, will also be considered
Candidates with both in-house and consultancy change management experience are preferred
Skills and Experience
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