Bulkhaul (usa) Inc | IT Support Engineer

3 days ago


Singapore Bulkhaul (usa) Inc Full time

IT Support Engineer - Responsible to IT Manager
Salary - Negotiable depending upon knowledge and experience
Bulkhaul Limited provides a global service for the distribution of bulk liquids and powders and has representation in over 100 countries worldwide. The operation is controlled from our corporate headquarters in Middlesbrough, supported by Bulkhaul offices strategically located in the United States, Japan, Singapore, Korea, Brazil, Belgium, and Germany.
The Role
Are you passionate about technology and ready to embark on a new rewarding career journey? Continued growth of our business provides several career opportunities within the organisation. We are now seeking a highly motivated IT Support Engineer to join our IT Department full-time at our head office in Middlesbrough. The successful candidate will work as part of the IT team resolving IT issues for our group of companies. We have used and will use a wide range of software technologies, always focusing on meeting business requirements.
What can you expect in return?
Private Health Cover
Pension Scheme
Life Insurance
25 days holiday per annum plus all statutory bank holidays
Own transport is recommended due to location of sites and head office
Key Responsibilities
Support and maintain end user IT systems within the group.
Continuously monitor and maintain systems and networks.
Liaise with internal staff to log and resolve issues efficiently.
Respond to requests for support from internal users (via telephone, email, and helpdesk).
Install and update software from our Inventory/Deploy application.
Patch end user machines.
Perform other software updates when required.
General IT repairs and maintenance.
Basic Telephone PBX adding users/updating handsets.
Basic networking for office moves or new users.
Use Microsoft Office tools to view and update documentation.
Occasional out-of-hours support or maintenance to meet business needs.
Some of the technologies the candidate would be expected to deal with include:
Windows Desktop
Windows Server
Microsoft 365 product suite and Tenant admin.
Mail and web filtering
Systems relevant to the different businesses in the group.
Core Skills/Attributes
2 Years Technical Experience
Advanced knowledge of Microsoft Office products
Fundamental knowledge of IT hardware and software troubleshooting
Ability to quickly learn/adapt and solve problems
Knowledge of basic networking, VLANs, Basic configuration
Server Administration
Good time management.
MSP Management software including Helpdesk ticketing
Strong interpersonal skills, ability to work with and support individuals within the Company
Be able to bring your own experience to bear on issue resolution and the engineering of appropriate solutions.
Mitel Telephony
SQL
VMWare Virtualisation, Veeam Backup
Server/Storage Administration
Firewall, VPN Configuration
This position is on site at our offices in Middlesbrough.
If you are interested in applying, please complete an online application form via our company website.
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