AppleCare Technologies Project Manager

3 days ago

Singapore Apple Inc. Full time

Imagine what you could do here At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplishAn opening exists in the Asia-Pacific AppleCare Technologies project management. This role spans across the Asia-Pacific region on projects pertaining to Enterprise systems and processes. The role supports the following business areas - contract manufacturer onboarding, Field services repair management, warehousing, freight, service parts planning and procurement, online services, service contracts, business development/sales, contact centre operations and others.

Description

The Project Manager and Business Analyst role resides in the Apple Support business and is the primary interface between the Apple Support business teams and the Information Systems & Technology team and works across Enterprises processes and systems. The role will also provide cross functional leadership across functional business organisations. The activities range from preparing the required documentation based on the project size, get resources allocated to project team roles, effectively and clearly communicate project status across organisational hierarchy, manage project risk, monitor the change readiness of the business as well as conduct post implementation reviews for Apple Support. Effective project outcomes to required scope, time and quality are the needed accountability on this role.

Minimum Qualifications

  • You have 8 or more years of demonstrated experience on the below :
  • Manage multiple projects simultaneously, adhering to scope, time, schedule, quality, and risk management best practices.
  • Facilitate workshops and brainstorming sessions to gather business requirements.
  • Analyze, re-engineer, and recommend solutions for business processes.
  • Experience and exposure to resolving complex project situations including issues and working to represent the project to senior leadership layers such as Directors, Senior Directors. Negotiate, resolve conflicts, and build strong relationships with internal and external stakeholders, including remote teams and vendors.
  • Lead and deploy complex projects, ensuring robust planning for change management and sustained business operations.
  • Proficiently utilize MS Office Suite (Word, Excel) and basic project planning tools.
  • Provide technical and analytical problem-solving, aligning individual work with broader organizational strategy.
  • Proven experience managing projects within the APAC region; global project leadership experience preferred.

Preferred Qualifications

  • Consumer electronics industry experience (desired), service and support business experience (desired).
  • MBA or other relevant advanced degree.
  • Consulting background experience (desired).
  • SAP system and process savvy. Knowledge of ERP (e.g. SAP) systems deployed in the consumer electronics industry
  • Experience and familiarity with Apple's products is preferred Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.
#J-18808-Ljbffr

  • Applecare Technologies Project Manager

    2 weeks ago

    Singapore Apple Full time

    Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! An opening exists in the Asia-Pacific AppleCare Technologies project management. This role spans across the Asia-Pacific...

  • Applecare Technologies Project Manager

    7 days ago

    Singapore Apple Full time

    Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! An opening exists in the Asia-Pacific AppleCare Technologies project management. This role spans across the Asia-Pacific...

  • AppleCare Technologies Project Manager

    12 hours ago

    Singapore Apple Inc. Full time

    Singapore, Singapore Operations and Supply Chain Imagine what you could do here At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplishAn opening exists in the Asia-Pacific AppleCare Technologies project...

  • AppleCare Fraud Investigations

    2 weeks ago

    Singapore Apple Inc. Full time

    AppleCare Fraud Investigations - Fraud Investigator (Korean)The people here at Apple don't just craft products, they build the kind of wonder that's revolutionized entire industries We believe that it's the diversity of those people and their ideas that encourage the innovation that runs through everything we do, from amazing technology to industry-leading...

  • AppleCare Fraud Investigations

    1 week ago

    Singapore Apple Inc. Full time

    AppleCare Fraud Investigations - Fraud Investigator (Thai)Imagine what you could do here. At Apple, new ideas quickly become extraordinary products, services, and customer experiences. The AppleCare Fraud Investigator role on our Strategic Data Solutions (SDS) team is responsible for investigating complex requests with accuracy. Investigators review...

  • Japac Change Manager, Applecare Support Project

    6 days ago

    Singapore Apple Full time

    Change is constant in our fast-paced organization. This is an opportunity to facilitate change on AppleCare projects / initiatives and help maximize stakeholder adoption, support benefits realization, and minimize impacted stakeholder group resistance. The role of a Change Manager involves strategic decision-making and overseeing change management efforts on...

  • Systems Quality Project Manager

    2 weeks ago

    Singapore Apple Full time

    **Summary** Posted: 28 Oct 2024 Weekly Hours**:40** Role Number**:200574375** Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! The people here at Apple don’t just...

  • Apac Channel Programs

    3 days ago

    Singapore Apple Full time

    **Summary** Posted: 5 Dec 2024 Weekly Hours**:40** Role Number**:200579577** Every single day, people do amazing things at Apple. What will you do? At Apple, new ideas have a way of becoming great products, services and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish....

  • Senior Project Director

    3 days ago

    Singapore beBeeProjectManager Full time $105,280 - $145,780

    Overview:The role of Project Manager at AppleCare Technologies offers a unique opportunity to shape the future of technology and deliver exceptional products and experiences. As a seasoned project manager, you will oversee multiple projects across the Asia-Pacific region, encompassing enterprise systems and processes.Main ResponsibilitiesManaging complex...

  • Applecare Fraud Investigations

    2 weeks ago

    Singapore Apple Full time

    The people here at Apple don’t just craft products, they build the kind of wonder that’s revolutionized entire industries! We believe that it’s the diversity of those people and their ideas that encourage the innovation that runs through everything we do, from amazing technology to industry-leading privacy and environmental efforts. Inclusion is a...