IT Support Engineer

13 hours ago

Singapore TALENTSIS PTE. LTD. Full time

Overview We are seeking a proactive and technically skilled IT Support Engineer to provide on-site and remote support across various locations, including remote sites and airbases. This role involves managing end-user devices, IT infrastructure setup, routine maintenance, and ensuring timely issue resolution while delivering exceptional customer service. Responsibilities Provide on-site support for hardware and software setup, configuration, and troubleshooting Set up and configure new machines, ensuring integration with existing systems Perform asset transfers, device conversions, and initial system setups Harden, patch, test, and troubleshoot standalone desktops and laptops Install and support printers, scanners, and peripheral devices Resolve general IT issues and conduct scheduled endpoint maintenance at remote sites Deliver Level 1 network support to minimize downtime Manage IT service tickets via ITSM tools, ensuring SLA compliance Maintain hardware and software inventory using in-house systems Support third-party applications such as Microsoft Office, Adobe, and Google Workspace Collaborate with Group IT teams (Security, Server, Network) for operational alignment Respond to security incidents and assist in IT infrastructure projects and deployments Requirements Proficiency in Windows OS ; exposure to macOS and Linux is a plus Familiarity with productivity tools (Microsoft Office, Google Workspace)Strong knowledge of IT hardware components and troubleshooting Experience with Active Directory and user

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