Singtel Group | Service Delivery Associate

1 day ago


Singapore Singtel Group Full time

Select how often (in days) to receive an alert:
An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say...“Hello BIG Possibilities”.
Be a Part of Something BIG
Are you a detail-oriented problem solver with a knack for ensuring seamless operational execution? If you're passionate about bringing new digital experiences to life, we invite you to join our team as a Service Delivery Manager In this role, you’ll play a critical part in delivering world-class TV, CAST, and Broadband experiences to our customers.
Make an Impact by
Executing configurations of the required plans for billing and provisioning purposes within the relevant IT and supporting systems.
Overseeing and managing end-to-end that IT and supporting teams deliver the required configurations, which include providing the required inputs as well as supporting UAT testing and production testing.
TV: Supporting the creation of new billing offers, new channel launches, new discounts, bundles with OTT video, changes to prices of existing billing offers, and changes to channels for the TV platform. Also, changes to the MMIG system to support channel changes, launches, and terminations.
CAST: Supporting the creation of new billing offers, new channel launches, and new discounts on the CAST.sg platform and watchcast app.
Broadband: Supporting the creation of new billing offers, new VASes, new broadband price plans, and new hardware offers.
Supporting Video, CAST, and Broadband Product Marketing teams to launch new offers, channels, and bundles.
Translating the Product Marketing teams’ requirements into templates requested by IT, Networks, and relevant support teams.
Ensuring requests put forth to IT, Network, and Product teams are delivered on time, as required by the Product Marketing teams.
Managing Product Marketing teams’ business requirements with timing and resource constraints by the supporting teams.
Understanding and managing around constraints by the various IT teams who need to coordinate their efforts to deliver the overall desired outcome.
Skills for Success
Minimum Diploma / A Level Certificate
Bonus if you have around 2 years of experience in IT/Networks
Proficiency in Excel (Pivot Table, V-Lookup, formulas)
Bonus if you have a basic understanding of IT or Networks domain language.
Able to string together requirements across different teams
*Entry Level graduates are welcome to apply
Rewards that Go Beyond
Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities
Are you ready to say hello to BIG Possibilities?
Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career
We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.
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