Consultant, Client Success

6 days ago

Singapore Visa Inc. Full time

The Asia Pacific (AP) Specialist Client Success Management team provide knowledge and expertise on Consumer and Value-Added Services. The Client Services team plays a critical role in ensuring flawless delivery and service for Visa products and solutions for our clients.
The S-CSM is an individual contributor who uses specialized knowledge in one of Visa’s lines of business (including Consumer, Issuing, Acceptance, or Risk and Identity Solutions) to take insights from client data and deploy strategic analysis of client performance and behavior with the goal of accelerating key implementation projects, recovering lost deals, and optimizing performance of live systems. The S-CSM will be measured on success across these key elements of performance in their given set of client deals and projects.
The S-CSM must thrive in a matrix environment, collaborating across stakeholders and coordinating delivery of key results. Stakeholder groups include regional Client Services (CS) personnel such as generalist CSMs, regional Sales and

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