Customer Service Specialist, Raffles City Shopping Centre

Customer Service Specialist, Raffles City Shopping Centre (1-Year Contract) page is loaded
Customer Service Specialist, Raffles City Shopping Centre (1-Year Contract) Apply locations Singapore, Central Singapore time type Full time posted on Posted 30+ Days Ago job requisition id JR
About Us
Headquartered and listed in Singapore in 2021 , CapitaLand Investment Limited (CLI) is a leading global real asset manager with a strong Asia foothold. As at 31 March 2025 , CLI had S$117 billion of funds under management held via stakes in seven listed real estate investment trusts and business trusts and a suite of private real asset vehicles that invest in demographics, disruption and digitalisation-themed strategies. Its diversified real asset classes include retail, office, lodging, industrial, logistics, business parks, wellness, self-storage, data centres, private credit and special opportunities.
Job Description
Responsibilities:
Managing the Raffles Prestige WhatsApp channel, serving as the first point of contract for members via WhatsApp, providing timely and courteous responses to general programme-related enquiries and F&B reservation support requests
Deliver personalised VIP engagement as a representative of Raffles City by offering attentive concierge service to Raffles Prestige's top-tier clientele, fostering long-term loyalty and enhancing brand prestige
Support exclusive Raffles Prestige events through providing assistance in the seamless execution of high-touch member events, from guest registration and hosting to coordination with internal stakeholders and brand partners
Provide proactive member assistance through anticipating members' needs, delivering thoughtful recommendations on dining, shopping, and event experiences curated to their preferences
Managing of the customer service counter and exhibiting excellent customer service skills in the course of duty
Roving duties of the mall which includes common areas and retail spaces to ensure areas are well maintained and to flag out any maintenance issues or customer feedback to respective departments
Provide timely and accurate clarification and advice to enquiries from the public
Handling of customers' feedback and complaints
Perform paging and in-house announcement based on the standard guidelines
Provide timely and accurate clarification and assistance to shopper enquiries received at the concierge counters and via the official email channel
Handling and administering of lost and found items
Assist in the execution of the mall's promotions and events
Upsell the CapitaStar Loyalty program and eCapitaVoucher
Introduce to the public CapitaLand's enhanced customer service through digital solutions eg eGift-With-Purchase, CapitaStar applications and eCapitaVoucher
Mall round duties for in-mall Marketing Communication facilities inspection
Educate mall retailers on eCapitaVoucher acceptance
Managing partners' loyal programme redemptions
Handling of administrative duties
Any other task as assigned by immediate supervisor/management
Requirements:
GCE'O' Levels and above
Preferably with 1 or 2 years' working experience in similar capacity
A team player and possess a pleasant disposition
High self-initiative and attentive to details
Knowledge of local dialects is an advantage
Required to work on 6 days rotating shifts including weekends and Public Holidays
Must be computer literate, customer oriented with good communication and interpersonal skills
Benefits
Comprehensive medical coverage
Training and development opportunities
Subsidised rates at Ascott serviced residences
Strong advocate of staff volunteerism
Wellness programmes
Closing Statement:
At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.
Only shortlisted candidates will be notified.
Welcome to CapitaLand
At CapitaLand Investment, we believe the success of our talent strategy goes beyond just recruiting the right talent. We strive to help our people grow, recognise their talents and hard work, rewarding them for their efforts and achievements.
About CapitaLand Investment Limited
Headquartered and listed in Singapore in 2021, CapitaLand Investment Limited (CLI) is a leading global real asset manager with a strong Asia foothold. As at 31 March 2025, CLI had S$117 billion of funds under management held via stakes in seven listed real estate investment trusts and business trusts and a suite of private real asset vehicles that invest in demographics, disruption and digitalisation-themed strategies. Its diversified real estate asset classes include retail, office, lodging, industrial, logistics, business parks, wellness, self-storage, data centres, private credit and special opportunities.
CLI aims to scale its fund management, lodging management and commercial management businesses globally and maintain effective capital management. As the investment management arm of CapitaLand Group, CLI has access to the development capabilities of and pipeline investment opportunities from CapitaLand Group's development arm. In 2025, CapitaLand Group celebrates 25 years of excellence in real assets and continues to innovate and shape the industry.
As a responsible company, CLI places sustainability at the core of what it does and has committed to achieve net zero emissions by 2050. CLI contributes to the environmental and social well-being of the communities where it operates, as it delivers long-term economic value to its stakeholders.
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