Digital and service offering manager, apac and middle east
3 weeks ago
Digital and Service Offering Manager, APAC and Middle East (APM)Company:Did you know KONE moves two billion people every day? As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2023, we had annual net sales of EUR 11.0 billion.
Why this role?Service and Digital Offering Manager is responsible for the development and deployment of digital and service offerings to Frontlines and Units in KONE Asia Pacific, Middle East, South Africa and Turkey (APM).
What will you be doing?
Service and digital offering managementManages the end-to-end development and/or deployment of a portfolio of digital and service offering. Key activities include:
Defines Area’s end-to-end strategy of assigned offering portfolio based on market assessment and feedback from Units.
Gather and evaluate Unit business requirements and conduct fit-gap analysis of global offerings, collaborate with Global teams to ensure that the offerings are fit-for-purpose for the Area.
Participates in technical development activities where required.
Manage and drives offering scope and roadmap.
Develop go-to-market strategy for assigned offering portfolio – customer value proposition, target segments/ customer profile, pricing and offering bundles etc.
Follows up and takes corrective actions on offering performance and quality.
Collaborates with Business Line colleagues in the Units, other Areas, and Global for best practice sharing and driving areas of improvement in assigned offering portfolio.Customer relationship management and sales supportSupports units in:
Creating support material for Sales Managers and Salespersons in defining, specifying and communicating KONE benefits and advantages of service and digital offerings.
Identifying and describing benefits and advantages of offerings to customers in different segments where relevant.
Developing marketing activities and campaigns.
Achieving targets and analyzing and maintaining service and digital offerings - product and pricing data, sales and tendering tools and pricing guidelines.Be the subject matter expert for service and digital offerings and supports Units in customer early engagements, tender interviews and other activities as required to achieve deployment success.
Are you the one?
Required Skills:
Good understanding of technology/ digital topics (e.g. predictive maintenance, cybersecurity, APIs, data visualization etc), prior technical experience in capacities such as product development/ management.
Knowledge of digital product development cycles, agile methodologies.
Knowledge of product life-cycle management, methodology and tools.
Preferred Skills:
Presentation and communication skills.
Service and digital offering knowledge.
Sales, pricing, marketing and customer relationship management knowledge.
Knowledge of markets in APM.
What do we offer?
Development and growth opportunities within a global organization.
Warm and friendly international working environment.
Being part of an industry leader in sustainability.
If you would like to be considered for this role, please submit your application by 26 November 2024.
Note: This role is based in one of the APM countries, depending on the location of the shortlisted candidate.#J-18808-Ljbffr
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