Raffles Hotel Singapore
6 days ago
Primary Responsibilities Maintains the Cleanliness and Quality of Suites Supervises the upkeep of the suites to maintain an immaculate, luxurious and welcoming state according to Raffles Singapore standards. Priority and full attention is given for VIP suites. Ensures the smooth operations of all Housekeeping sections by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore. Upholds a flawless impression and perception of the Raffles Singapore products, services and colleagues. Establishes the foundations of Housekeeping operations through supervision of the team and proper organisation and delegation of duties. Provides an Experience that Exceeds Residents' Expectations Ensures guests receive the experiences as detailed in brand Standard Operating Procedures (SOP), Raffles Singapore local SOP, FORBES standards as well as Leading Quality Assurance (LQA) standards, and aims to achieve the targets set by management. Analyses and responds to guest feedback to ensure that guests are satisfied. Is continuously committed to improving the quality of products, services and performance of team members. Seeks to personalise the resident's stay whenever possible. Supervision of the Housekeeping Team Leads the Housekeeping - Rooms Team with a Heartist approach and constantly seeks to create an all-encompassing and welcoming working environment for a multi-cultural and diverse group of Housekeeping colleagues. He/she will focus on the well-being, safety, training and development needs of colleagues. Plans for adequate shift coverage of the Housekeeping - Rooms team and is able to personally cover any role or duty in their absence. Oversees the provision of room supplies, cleaning equipment, linen, and chemicals. Involvement as a Member of the Housekeeping and Hotel Team Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect. Follows sustainable procedures and practices that support Accor's Corporate Social Responsibility program. Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports are trained in, and follows WSH guidelines. Undertakes any reasonable tasks and secondary duties as assigned by the Housekeeping Manager. Candidate Profile Knowledge and Experience Certificate or diploma in hospitality or related field. Minimum 2 years in housekeeping position, minimum 1 year as Supervisor. Housekeeping/Supervisory experience in luxury hotel/resort. Competencies Technical skills for Housekeeping / Laundry. Supervisory and leadership skills – collaborative, enabling, and entrepreneurial. Confident and good interpersonal skills to handles all levels of communication to colleagues and guests. Use / Knowledge of OPERA and KNOWCROSS. Able to solve problems / make decisions within scope. Attention to details especially on cleanliness and room presentation. Able to work independently, reliable and self-directed. Flexible and able to embrace and responds to change effectively. Benefits of Joining Raffles Hotel Singapore 5-day Work Week. Duty Meals are provided. Colleagues' Discount and/or Preferential Room Rates at worldwide Accor Hotels. Flexible Benefit – Dental/Optical/Vacation Expenses/Children's Education. Medical and Wellness Benefit. Comprehensive Insurance Coverage. Local/Overseas Career Development & Growth Opportunities. Holistic Learning and Development Opportunities. #J-18808-Ljbffr
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Raffles Hotel Singapore
2 weeks ago
Singapore Raffles Singapore Full timeThe Senior Raffles Butler / Raffles Butler is at the center of the Raffles Hotel Singapore residents’ service experience. This position encompasses a spectrum of responsibilities from pre-arrival, arrival, in-house and departure arrangements. The Butler will strive to listen attentively, observe the little details, and personalise interactions with the aim...
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Raffles Hotel Singapore
4 days ago
Singapore RAFFLES Full timeThe Raffles Service Executive delivers friendly and professional service that meets guest’s call experience expectations and is able to answer all types of enquiries. The position offers a centralised communication service in an efficient manner supporting all departments of the Hotel and is supervising Raffles Service Agents ensuring every call meets the...
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Raffles Hotel Singapore
4 days ago
Singapore Raffles Singapore Full timeThe Resident Bartender prepares mixes and serves drinks and beverages correctly to all guests. He/she engages with our guests during their visit, receives and serves orders and delivers accordance to Raffles Hotel Singapore service standards. Primary Responsibilities Overseeing Daily Operatoins and Achieving Targets - Supports Resident Mixologist in...
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Raffles Hotel Singapore
4 hours ago
Singapore RAFFLES Full timeRaffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...
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Raffles Hotel Singapore
1 week ago
Singapore RAFFLES Full timeRaffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...
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Raffles Hotel Singapore
2 weeks ago
Singapore RAFFLES Full timeRaffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...
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Raffles Hotel Singapore
2 weeks ago
Singapore Raffles Singapore Full timeThe Data Protection Executive is responsible for establishing and sustaining the data protection system in Raffles Hotel Singapore. Primary Responsibility Objectives of this Role - Acts as primary point of contact within the hotel for colleagues, regulators, and any relevant public bodies on issues related to data protection. - Ensures company’s policy...
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Raffles Hotel Singapore
6 days ago
Singapore RAFFLES Full time**Job Description**: Primary Responsibilities Supports Respective Sales Team Leaders to Handle Incoming Sales Inquiries - Handles clients’ enquiries, conduct site inspection in the absence of DOS / ADOS / SSM / SM / SE. - Prepares sales proposals, contracts and assist to follow up in a timely manner. - Prepares sales materials including presentation,...
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Raffles Hotel Singapore
2 weeks ago
Singapore RAFFLES Full time**Company Description** The Retail Leader is responsible for attending to guests in a professional, efficient and polite manner as set out in Raffles Hotel Singapore’s Standard Operating Procedures and Policies. In addition, the position is to up-sell Raffles merchandise and meet guest shopping experience expectation as well as to maximise margins. To...
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Raffles Hotel Singapore
2 weeks ago
Singapore BEACH ROAD HOTEL (1886) LTD. Full timeThe Hotel Manager is responsible in managing all aspects of the Hotel Operation including Food and Beverage, Rooms, Culinary, Security, Engineering, Spa and Raffles Boutique whilst working along with other administrative Executive Committee (ExCo) peers and to ensure the delivery of Raffles Hotel Singapore’s experience throughout the entire guest journey...
