Senior Patient Service Associate

1 week ago


Singapore National University Polyclinics Full time

Job ID: 7430
Job Function: Ancillary
To deliver friendly, efficient customer service and create a warm and welcoming atmosphere for all internal and external customers/patients, with the key aim of providing excellence, patient care, and satisfaction.
Endoscopy and OT Listing
Ensure that the Operating Theatre and Endoscopy Centre Lists are arranged accordingly and efficiently.
Reminder calls and confirmation of procedural appointments with patients for all surgical areas.
Ensure that the daily scheduling of the various procedures is done in a timely and organized manner.
Able to provide financial counselling & Bowel Preparation instructions for Direct Access Patients.
Provide adequate information to patients regarding their scheduled operation.
Assist in providing solutions and advice on enquiries for patients.
Administrative Responsibilities
Work with other department stakeholders to ensure that the patient has a smooth journey with Alexandra Hospital for their procedure.
Upkeep Surgical Call Centre’s readiness on downtime policies, with resources for downtime available in the clinic.
Participate in quality improvement projects and assume other responsibilities tasked by the clinic/nurse manager, service team leader, and/or service executives.
Support supervisor in daily tasks, review, and streamlining of work processes.
Qualification Required and Area of Discipline
Candidate must possess at least “A” Levels/Diploma.
Team player with good communication and interpersonal skills.
Able to multitask and work in a fast-paced environment.
Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed.
When required, candidates should be comfortable with shift work.
This is a 2-year contract role, subject to contract extension or permanent conversion with satisfactory work performance.
If the role sounds interesting to you, please contact

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