Biomedical Service Engineer

1 week ago

Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time

Service Engineer Location: Kallang (Nearest mrt: Bendemeer)Working hours: 5 days, Mon – Fri, 8:30am – 5:45pm Salary: $4000 - $5500Responsibilities Carry out all warranty, preventive, and breakdown service jobs assigned on a monthly basis. Perform preventive maintenance according to schedule, ensuring proper time planning and appointment setting with customers. Plan and balance workload efficiently to achieve the organizational target of job turnaround within 72 hours (excluding weekends and public holidays). Maintain accurate equipment history records for each customer and department, updating the Sales Operation Manager (SOM) regularly to ensure real-time tracking. Prepare job sheets, obtain customer approval, and coordinate with the SOM for invoicing with the correct spare parts. Coordinate with the SOM to prepare quotations for the right decision-maker and follow up for updates. Ensure timely job sheet closure to expedite billing and help reduce accounts receivable and inventory holding. Operate in compliance with ISO procedures and all risk management guidelines. Strive for first-time-right service delivery, aiming for zero customer complaints. Plan and coordinate with customers to minimize time and resource wastage. Prepare and track quotations and purchase orders for breakdown repairs. Ensure on-site response within 10 hours during office hours, aligning with organizational objectives. Communicate professionally with both internal and external stakeholders. Build strong relationships with biomedical engineers in key accounts to enhance customer satisfaction and create competitive advantage. Attend all required training sessions, and contribute to continuous improvement by providing constructive feedback to manufacturers. Share knowledge and conduct cross-training sessions internally to enhance the competency of other engineers; organize and provide training for biomedical engineering departments. Gather and share field information, provide recommendations to the Service Manager, and contribute to best practice sharing based on customer feedback and personal experience. Requirements Min Diploma in Biomedical / Electrical / Mechanical / Mechatronic Engineering or equivalent. At least 2-3 years of working experience in hospital environment or engineering consultancy firm. Possess own transport is a plus Interested candidate may contact me and send your resume via: # or allow us to match you with our Clients. PLEASE INCLUDE (notice period, last drawn salary and expected salary) in your resume. Lee Yi Lian (Ms) Reg No. R THE SUPREME HR ADVISORY PTE LTD EA No: 14C7279#J-18808-Ljbffr

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