Receptionist 接待员
5 hours ago
Responsibilities
Perform general receptionist and administrative duties
Perform data entry using Customer Relationship Management (CRM)
Ensure proper documentation and filing system
Excellent telephone etiquette
Book and conform appointments via phone calls, and/or SMS
Handle incoming and outgoing phone calls, divert calls to respective departments and jot down messages when required
Attend to customer’s enquiries
Manage customer’s appointment bookings
To deliver all customer service with excellence
Guiding and training new staff members to promote internal growth
Job Requirements
Experience in retail or telemarketing experience will be an added value.
Able to commit to working retail hours on weekdays and
weekends/public holidays.
Cheerful & out-going characteristic
Customer-oriented.
Have basic PC skills
Staff Benefits
Attractive salary scheme
Meal and transport allowance provided
Yearly performance bonus
Medical benefit scheme
Workers’ insurance
Long service award
Different types of leave benefits
Career progression & development opportunities
Comfortable and conducive working environment
工作职责
执行一般接待员和行政职责
使用客户关系管理(CRM) 软件执行数据输入
确保适当的文件和归档系统
优秀的电话礼仪
通过电话和/或短信预订和确认客户的约定
处理来电和回电,将电话转接到相应部门并在需要时记下消息
处理客户的查询
管理客户的预约
提供卓越的客户服务
指导和培训新员工,促进内部成长
工作要求
有零售或电话营销经验将是一个附加值
能够接受在零售时间上班,周日、周末和公共假期
性格开朗外向
以客户为导向
具备基本的电脑技能
员工福利
底薪加高佣金
提供膳食和交通津贴
年度绩效奖金
医疗福利
工人保险
长期服务奖
不同类型的休假福利
职业发展和个人发展机会
舒适和优越的工作环境
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