Crypto.com | CRM Specialist | Singapore, SG | Hybrid
3 days ago
CRM Specialist Crypto.com Singapore Apply now Posted 1 day ago Hybrid Job Permanent Competitive Crypto.com is seeking a CRM Specialist (TradFi) to support the execution of cross-channel communications for our up-and-coming e-commerce platform. Key functions will include driving platform retention, engagement, and usage metrics, via channels including but not limited to push notifications, email, and in-browser messages.
The CRM Specialist (TradFi) will report directly to the CRM Manager and work closely with in-house marketing, product, and creative teams. The Specialist must demonstrate a deep understanding of the company's product, identify consumer touchpoints, and propose actionable items to meet customers' needs. The ideal candidate should possess strong research and communication skills, be highly organized and detail-oriented, and be capable of managing multiple projects simultaneously.
Responsibilities
Collaborate with cross-functional teams (Product, Marketing, Creative, Tech) for effective GTM strategies
Assist CRM Manager in planning and executing CRM & campaign programs
Drive platform retention, engagement, and usage metrics (e.g. new-fund deposit, cross-selling conversion)
Manage user segmentation, communication delivery (emails, push notifications, in-app messages), and performance evaluation.
Use data analytics to anticipate user behavior, including product preferences and purchasing patterns, to create new touchpoints and implement targeted upselling and cross-selling strategies within an optimized framework
Conduct comprehensive experiments throughout the customer lifecycle to identify successful strategies for funnel conversion and customer engagement
Plan and integrate data points with the CRM applications
Coordinate analysis of industry trends to meet business objectives
Create hypotheses, run A/B tests, and apply basic statistics to improve campaign performance.
Requirements
Minimum 2 years of experience in growth, marketing, CRM or BA roles
Robust knowledge of digital assets and traditional finance
In-depth understanding of economic trends and analyzing market indicators (TradingView charts, such as EMA, MACD, RSI, and Bollinger bands).
Proficient in delivering campaigns and managing automation with rigorous A/B testing
Sensitive to numbers, logical thinking, and analytical skills
Proven track record of using data and analytics tools to increase performance and enhance customer experience
Excellent command of English; Mandarin proficiency is a bonus
Excellent project management and communication skills
Experience working to enable marketing personalization and dynamic content with 1st and 3rd party data.
Experience in SQL or HTML is an advantage
Familiarity with CRM software (e.g., Braze, Hubspot, Salesforce) is a plus
Demonstrates a strong sense of ownership, responsibility, and commitment
Self-directed learner with a motivated attitude
Quick to adapt to ever-changing and volatile market conditions
Interest in and familiarity with financial news preferred
#J-18808-Ljbffr
-
Crypto.com | Senior
3 days ago
Singapore Crypto.com Full timeSenior /CRM Specialist Crypto.com Singapore Apply now Posted 1 day ago Hybrid Job Permanent Competitive Crypto.com is seeking a (Senior) CRM Specialist (App Trading Focus) to support the execution of cross-channel communications for our up-and-coming e-commerce platform. Key functions will include driving platform transaction, engagement, and usage metrics,...
-
Crypto.com | Senior
3 weeks ago
Singapore Crypto.com Full timeSenior /CRM Specialist (9 month contract)Crypto.com Singapore Crypto.com is seeking a Senior or CRM Specialist for 9 months to support the execution of cross-channel communications for our up-and-coming e-commerce platform. Key functions will include driving platform retention, engagement, and usage metrics, via channels including but not limited to push...
-
Singapore Crypto.com Full timeGrowth Creative Copywriter Crypto.com Singapore Apply now Posted 2 days ago Hybrid Job Permanent Competitive We are seeking an experienced creative and passionate copywriter to join our Growth Creative Team at Crypto.com. This role will work closely with our Creative Director to develop engaging and visually appealing digital content across various...
-
Crypto.com | Senior
3 days ago
Singapore Crypto.com Full timeCrypto.com is seeking a (Senior) CRM Specialist (App Trading Focus) to support the execution of cross-channel communications for our up-and-coming e-commerce platform. Key functions will include driving platform transaction, engagement, and usage metrics, via channels including but not limited to push notifications, email, and in-browser messages. The new...
-
Singapore Crypto.com Full timeCRM MarTech Project Manager Crypto.com Singapore Apply now Posted: 1 day ago |Type: Hybrid Job |Status: Permanent |Salary: Competitive About the Role We are seeking a highly skilled and innovative CRM MarTech Project Manager to join our robust team. Reporting directly to the CRM Martech & Projects Director, the successful candidate will play a critical role...
-
Crypto.com | CRM Specialist
3 days ago
Singapore Crypto.com Full timeCrypto.com is seeking a CRM Specialist (TradFi) to support the execution of cross-channel communications for our up-and-coming e-commerce platform. Key functions will include driving platform retention, engagement, and usage metrics, via channels including but not limited to push notifications, email, and in-browser messages. The CRM Specialist (TradFi)...
-
Singapore Crypto.com Full timeGrowth Creative Copywriter Crypto.com Singapore Apply now Posted 2 days ago Hybrid Job Permanent Competitive We are seeking an experienced creative and passionate copywriter to join our Growth Creative Team at Crypto.com. This role will work closely with our Creative Director to develop engaging and visually appealing digital content across various...
-
Singapore Crypto.com Full timeGrowth Campaign Specialist Crypto.com Singapore About the role: As our Growth Campaign Specialist, you'll play a pivotal role in the heart of our growth efforts. This position is a unique mix of analytical, creative, and strategic responsibilities, with the end goal of growing our active user base in a rapidly changing cryptocurrency landscape....
-
Singapore Crypto.com Full time(Senior) Java Developer (OTC Systems)Crypto.com Singapore Posted: 2 days ago |Job Type: Hybrid |Permanent |Competitive The exchange team develops and maintains a cutting-edge trading platform. With a global presence across APAC, EMEA, and North America, the team has grown with the goal of providing a seamless and secure trading experience for our clients....
-
Crypto.com | Senior Product Manager
2 weeks ago
Singapore Crypto.com Full timeSenior Product Manager (Derivatives) Crypto.com Singapore Apply now Posted 2 days ago Hybrid Job Permanent Competitive Our Product Management team drives product initiatives from inception through execution, making impacts and launching products/features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and...
-
Crypto.com | Senior DevOps Engineer
3 days ago
Singapore Crypto.com Full timeSenior DevOps Engineer (Exchange /Trading Platforms)Crypto.com Singapore Apply now Posted 3 days ago Hybrid Job Permanent Competitive We are a team to design, develop, maintain, and improve software for various ventures projects, i.e., projects that are adjacent to our core businesses and are bootstrapped fast with a lean team. You will be actively involved...
-
Singapore Crypto.com Full timeBusiness Development Manager, VIP Partnerships Company: Crypto.com Location: Singapore Posted: 3 days ago Job Type: Hybrid Job, Permanent Salary: Competitive About the role: We are now seeking a Partnerships Business Development Manager to drive growth by building and nurturing relationships with key Affiliates, VIP clients, and Brokers. This role will be...
-
Singapore Crypto.com Full timeSenior Quant Trader Crypto.com Singapore Job Type: Hybrid Job Permanent Competitive Responsibilities: Monitor and manage risk during local time zone + rotation for weekend shift. Conduct research/pricing/execution to facilitate hedging by using our automated trading infrastructure. Improve existing strategies and develop new strategies. Identify new...
-
Crypto.com | Senior
3 weeks ago
Singapore Crypto.com Full timeCrypto.com is seeking a Senior CRM Specialist for 9 months to support the execution of cross-channel communications for our up-and-coming e-commerce platform. Key functions will include driving platform retention, engagement, and usage metrics, via channels including but not limited to push notifications, email, and in-browser messages. The Senior CRM...
-
Crypto.com | Product Designer
3 days ago
Singapore Crypto.com Full timeProduct Designer (Exchange) Crypto.com Singapore Apply now Posted 6 days ago Hybrid Job Permanent Competitive About the Role: Crypto.com is looking for a Product Designer to collaborate with a tight knit team of designers on the Exchange platform for web and mobile. You'll play a pivotal role in designing, testing, and improving a product that enables...
-
Crypto.com | Director, Product Management
2 weeks ago
Singapore Crypto.com Full timeDirector, Product Management (AI) Crypto.com Singapore Job Overview Our Product Management team drives product initiatives from inception through execution, making impacts and launching products/features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship...
-
Singapore Crypto.com Full timeBlockchain Security Technical Support Engineer At Crypto.com, our dedication to user security is led by our highly experienced Security Team. Comprising an international roster of seasoned cybersecurity experts, our team leads the company's Security, Privacy, and Security Compliance endeavors. The team includes holders of international patents for...
-
Crypto.com | Growth Creative Copywriter
3 weeks ago
Singapore Crypto.com Full timeWe are seeking an experienced creative and passionate copywriter to join our Growth Creative Team at Crypto.com. This role will work closely with our Creative Director to develop engaging and visually appealing digital content across various platforms. The ideal candidate possesses a keen eye for design aesthetics, stays abreast of digital social trends,...
-
Singapore Crypto.com Full timeArt Director Crypto.com Singapore Apply now Posted 2 days ago Hybrid Job Permanent Competitive Join our dynamic Growth Creative Team as an Art Director, where you'll be at the forefront of driving ad performance through innovative visual storytelling. This role offers a unique opportunity to blend creativity with data-driven strategies to enhance our...
-
Singapore Crypto.com Full time(Senior) Java Developer (Real Time Risk / Margin Systems)Crypto.com Singapore Posted: 2 days ago |Job Type: Hybrid |Permanent |Competitive The exchange team develops and maintains a cutting-edge trading platform. With a global presence across APAC, EMEA, and North America, the team has grown with the goal of providing a seamless and secure trading experience...
