Associate Advisor

Overview Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to; relocate people's lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible. We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential. Responsibilities Act as the first point of contact for clients and customers, handling enquiries, updates, and service requests professionally and promptly. Coordinate logistics-related services including shipment scheduling, documentation, tracking, and issue resolution. Provide accurate, timely information on Crown's logistics services and processes. Maintain professional, courteous, and solution-oriented communication with clients through phone, email, and in-person. Monitor service quality and proactively address service issues or delays by working with internal operational teams. Maintain up-to-date records in customer service systems, ensuring all customer interactions are well documented. Demonstrate and promote the Crown Values in all customer and colleague interactions. Identify areas for improvement and participate in continuous service enhancement initiatives. Collaborate effectively across departments and regions to support customer requirements and expectations. Communication Communicates clearly and professionally in verbal and written forms. Listens effectively, prepares accurate reports, and reflects Crown's 5 Values in all client interactions. Engages with clients and colleagues from diverse backgrounds with sensitivity and adaptability. Adjusts communication and behaviors to promote inclusiveness and mutual understanding. Customer Service Responds quickly and professionally to customer needs. Handles issues efficiently, follows service protocols, and maintains a helpful and approachable attitude. Personal Organisation Keeps information and workflows organized. Manages time effectively, prioritizes tasks, and maintains a tidy and functional work environment. Quality & Process Improvement Pays attention to detail, delivers accurate outcomes, and actively contributes to process improvements and service excellence. Owns service quality and strives for high performance. Qualifications & Requirements nitec, higher nitec in Logistics, Business Administration, or a related field. some experience of customer service or operations in the logistics or supply chain industry preferred. Strong written and verbal communication skills. Comfortable working in fast-paced and multicultural environments. Proficient in Microsoft Office and logistics management systems. High attention to detail and commitment to continuous improvement. Knowledge of warehousing services is an advantage. What we offer Work in international environment supporting clients from all over APAC, work with colleagues from multiple countries on daily basis Work in a dynamic team with opportunities for growth Learning opportunities in the field of relocations, international logistics and mobility Work on new projects for an industry leader with over 50 years history Summary of benefits offered (health, life and personal accident insurances, birthday leave, 2 days volunteering leave, PTO's from 15 and up to 20days)Performance bonus CSR, ED&I, Work-life balance initiatives Call to action If all above mentioned sounds interesting and motivating for you (and you have a suitable profile) we are looking forward to receiving your updated CV and discussing your careerCompany Values At Crown we pride ourselves with the quality we deliver and values we stand by. We are CARING about people and their experience Always DETERMINED to do our best and to always keep improving We are genuinely THERE when our customers and colleagues need us We encourage the SHARING of knowledge amongst each other We continuously remain OPEN-MINDED to stay innovative Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, gender, pregnancy, national origin, age, physical and mental disability, marital status, gender orientation, gender identity, military/veteran status, or any other characteristic protected by law. Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development. NOTE:This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. #J-18808-Ljbffr