Manager, Wealth Client Engagement

4 days ago

Singapore Standard Chartered Singapore Full time

Overview
Manager, Wealth Client Engagement at Standard Chartered Singapore. The Wealth Solutions Client Engagement team markets wealth management capabilities to clients across segments, driving marketing content, insights, and a unified brand presence to strengthen client relationships and grow business across online and offline channels.
The candidate should be detail-oriented and proactive, supporting data-driven analysis, and facilitating effective decision making. Reporting to the Head of Client Engagement, Wealth Solutions Singapore, this role supports driving the wealth agenda and the country wealth solutions business, delivering sustainable performance against financial and non-financial goals; manages all administrative and strategic agendas for the team. Collaboration spans internal wealth product teams, Digital Sales/Marketing, Global Content Management, Global CIO, Technology, event consultants, Analytics, and Legal & Compliance.
Responsibilities
Strategy
Promote analytics-driven decision making by identifying key data sources and stakeholders; build internal repository where required.
Drive a differentiated and consistent client experience across Wealth & Retail Banking client segments.
Focus on client onboarding, engagement, and initiatives that deepen client relationships.
Support execution of wealth client engagement campaigns, events, and client communications through an omni-channel approach (PNs, eDMs, YouTube, Facebook, TikTok, Google, and other platforms).
Track client engagement metrics and recommend initiatives to increase market share and target opportunities.
Analyse client feedback and propose service enhancements.
Business
Deliver relevant analytics to inform key business decisions; ensure insights are actioned in marketing, segment and product initiatives.
Supervise data gathering and distribution to stakeholders/committees.
Ensure analytics models produce accurate outputs; collaborate with analytics stakeholders.
Support financial tracking and forecasting for digital sales/marketing initiatives.
Assist in campaign prioritisation to maximise effectiveness; handle client service escalations with relevant teams.
Processes
Coordinate with frontline teams to deliver in-person events and online engagement.
Partner product and digital teams to ensure smooth onboarding, meeting regulatory standards.
Participate in

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