Application Support Analyst

7 days ago

Singapore Citi Full time

Overview
The Engineer Intmd Analyst is an intermediate level position responsible for a variety of engineering activities including the design, acquisition and development of hardware, software and network infrastructure in coordination with the Technology team. The overall objective of this role is to ensure quality standards are being met within existing and planned frameworks.
Responsibilities
Provide assistance with a product or product component development within the technology domain
Conduct product evaluations with vendors and recommend product customization for integration with systems
Assist with training activities, mentor junior team members and ensure team’s adherence to all control and compliance initiatives
Assist with application prototyping and recommend solutions around implementation
Provide third line support to identify the root cause of issues and react to systems and application outages or networking issues
Support projects and provide project status updates to project manager or Sr. Engineer
Partner with development teams to identify engineering requirements and assist with defining application/system requirements and processes
Create installation documentation, training materials, and deliver technical training to support the organization
Avoid and assess risk when business decisions are made, emphasizing the firm\'s reputation and safeguarding Citi, its clients and assets by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment, and escalating, managing and reporting control issues with transparency.
Qualifications
5+ years of relevant experience in application support role
Experience working in Financial Services or a large complex and/or global environment
Java, Jscript, basic HTML, shell scripting
Linux, Unix, AutoSys, Oracle, MongoDB (exposure desirable), MQ
Knowledgeable on CyberArk & tools like Splunk, AppDynamics, Evolven for monitoring
Automation using Starfleet or similar tool
Banking domain exposure desirable
Project Management experience
Clear and concise written and verbal communication
Knowledge of design metrics, analytics tools, benchmarking activities and related reporting
Analytic/diagnostic skills
Ability to work in a matrix environment and partner with virtual teams
Ability to work independently, prioritize, and take ownership of various parts of a project
Ability to work under pressure and meet tight deadlines
Proven track record of operational process change and improvement
Education
Bachelor’s degree/University degree or equivalent experience
Job Details
Seniority level: Not Applicable
Employment type: Full-time
Job function: Information Technology
Industries: Banking, Financial Services, and Investment Banking
Citigroup is an equal opportunity employer. Qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. Accessibility information is available via Citi.
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