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APAC - Interaction insights - Subject Matter Expert (SME)
2 weeks ago
APAC - Interaction insights - Subject Matter Expert (SME)
Job Description
About The Solution :
AudioCodes SmartTAP is a next-generation, cloud-based SaaS solution for recording calls in Microsoft Teams environments.
The ideal candidate would be a Subject Matter Expert (SME) with a mix of technical and business acumen, demonstrating successful experience in the field of Call Recording/Interaction Recording. The successful candidate will become the regional SME for the AudioCodes Call/Interaction recording solutions and primarily be responsible for helping the Sales and Pre-Sales teams in growing AudioCodes Call/Interaction recording business in the wider Asia Pacific region. APAC is a diverse region with different regulations and requirements; knowledge and exposure to the regulatory and compliance requirements across different countries in the APAC region will be an added advantage.
Responsibilities :
Develop and maintain a deep understanding of the Recording as a Service market in APAC and establish yourself as the trusted subject matter expert. Maintain a good understanding of industry updates and the competitor landscape.
Develop and maintain a deep understanding of regulatory and compliance requirements in different markets within the APAC region, for various industry verticals such as FSI, government, manufacturing, health, etc.
Assist local sales/pre-sales teams in growing the Recording business and closing opportunities by providing recommendations, demonstrating platform features/functionalities, with RFx responses, meeting strategic customers, customer compliance, security or technical teams, and helping with designing the solutions.
Assist AudioCodes, APAC business development and channel development teams to grow the partner network by conducting workshops, boot camps, and training.
Train and educate local sales and pre-sales teams on recording in general, product updates, new feature introductions, competitive landscape, etc.
Oversee proof of concepts, driving them to be successful business opportunities.
Act as the central point between the field (Sales, Pre-sales, Support), PLM, and engineering for new feature requests, issue escalations, etc. in recording-related matters.
Meet or exceed annual and quarterly revenue, partner, and end customer targets.
Qualifications :
Minimum 3 years’ experience in direct pre-sales/technical sales space in the call/interaction recording industry.
Intermediate technical recording industry knowledge and a capacity to learn new technologies.
Creative, independent, and resourceful with an overachiever track record.
Strong people skills, relationship builder. Able to deal professionally with different personality types and at different levels in prospect organizations.
Consultative selling style.
Teamwork, trust, and openness are key.
Knowledge of recording regulations, security, and compliance requirements within the APAC region is an added advantage.
Exposure to the Microsoft ecosystem in general is an added advantage.
Knowledge in Conversational AI and AI in general is an added advantage.
Thank you for your job application
If you’re a good fit for the position, we’ll be in touch.
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