
Experienced AV Field Support Specialist
1 week ago
AV Field Support Role
We are seeking a skilled and experienced AV Field Technician to join our team. The ideal candidate will have advanced knowledge of audiovisual systems and provide high-level support, troubleshooting, and maintenance across various client sites.
Key Responsibilities:
- Provide onsite and remote technical support for AV systems.
- Respond to escalated incidents, resolving issues related to hardware, software, and network integration.
- Perform routine and preventive maintenance of AV equipment.
- Troubleshoot AV issues during live events or meetings and ensure minimal downtime.
- Install, configure, and test AV equipment such as microphones, speakers, displays, video walls, and control systems.
- Support the integration of AV with IT systems.
- Collaborate with project managers and engineers during system installations and upgrades.
- Document all support activities, resolutions, and configurations in the ticketing system.
- Provide training and guidance to end users and junior technicians as needed.
Requirements:
- 1+ years of experience in AV field support or similar role.
- Strong knowledge of AV or related systems, signal flow, and troubleshooting methods.
- Hands-on experience with AV control systems or related technologies.
- Proficiency with video conferencing platforms or related technologies.
- Familiarity with networking fundamentals.
- Excellent problem-solving, communication, and customer service skills.
- Ability to work independently and manage multiple priorities in the field.
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