Sales Associate

2 days ago

Singapore LVMH Fashion Group Full time

The Sales Associate’s role is to create a good customer shopping experience by providing exceptional customer service. In addition, he/she has to be a good team player by supporting the retail team in store operation matters and whenever necessary.
Key Responsibilities
Meet/Exceed individual and store sales targets
Achieve all KPIs and CRM requirements
Focus on cross, up-selling and have strong “matchmaking” skills for all product categories
Provide exceptional customer care
Drive local clients network growth
Recruit and convert prospect clients
Build lasting relationships with clients by bonding with them, understanding their desires and providing advice
Maintain client books to retain actual clients and detect new potential clients
Keep in contact with clients to arrange appointments/share collection information/product arrivals to grow loyalty
Good team management
Maintain an open, positive and constructive communication with team members
Provide support in merchandise inventory
Keep track of physical inventory of merchandise and inform Store Manager about product replenishment
Assist with refilling, unpacking, packing and sorting of stocks
Provide support in visual display of merchandise
Maintain visual standards under the direction of VM department
Lead/Provide support in store projects/back office procedures
Proficient and accurate use of POS
Participate in all inventory, cycle counts and goods receptions
Ensure store functional maintenance
Respect stockroom guidelines
Be vigilant about store security and loss prevention
Prevent, minimize and reduce risk of stock loss or theft occurrence at all times
Requirements
Minimum 1 year of retail sales experience will be an added advantage
Ready-to-Wear (RTW) and/or luxury fashion experience will be an added advantage
Good understanding of luxury market and practices
Good communications and interpersonal skills
Good team player
Motivated and driven
Good customer service and selling skills
Good in mix and match on Ready-to-Wear (RTW)
Good flair of fashion sense
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