Student Care Manager

Canossaville Student Care (CSC) is an Integrated Student Care that serves students from the mainstream (majority) and special schools (minority). CSC gives priority to the most needy and disadvantaged families.Under the direction of the Executive Director, the SC Manager will lead a team of educators and administrative staff to uphold the Mission and work in partnership with the other sectors (CCCS, CCDU, CPS, CCPS, CS, CC) to serve the holistic needs of the children and families.He/She will serve as an experienced role model to guide, mentor, and empower the Student Care team all while creating a positive work and team culture where members strive together to provide the highest standards of care for our students and their families.Critical Work Functions Strategic Support Work closely with the Executive Director to oversee the implementation of strategic Focus Areas and review progress Lead and plan for monthly contact time meetings People Management Support the implementation of the overall strategic direction to achieve the CSC strategic focus areas, ensuring team alignment to the Canossian Mission Conduct the SC-specific sector Induction for new staff Lead, manage, nurture and develop the personal growth opportunities of staff, whilst ensuring that the working environment is safe and encouraging Ensure that staff's yearly performance targets are aligned to the SC strategic focus areas Ensure that direct reports under his/her care are growing professionally and achieving their targets set for the year Conduct appraisals for direct reports and make decisions regarding staff confirmation and promotion Understand the training needs of staff at different levels, and recommend/arrange staff to attend appropriate internal or external training programmes for their upgrading Drive staff bonding initiatives/activities as part of staff engagement and to motivate the team Mentor staff to build and enhance caring, trusting and respectful relationships with children Establish a culture of teamwork and collaboration within Student Services, to facilitate the sharing of good practices between staff End-to-End Student Enrolment, Administration and Fee-Related Matters Oversee the administration and management of: Enrolment (priority & non-priority cases), withdrawal, discharge Student Care Financial Assistance (SCFA) applications and renewal Student enrolment and SCFA database Canossaville Education Fund (CEF) applications and recommendations SC-related matters with all relevant governing bodies Stakeholder Reporting Review and ensure the timely submissions of accurate information for reporting purposes, onsite assurances etc. Financial Management and Governance\t Work closely with the Finance Team on all fee-related matters Liaise with parents/caregivers on fee-related matters when the need arises Manage the Admin Manager in accountability for all SC-related administration inclusive of financial administration Oversee the Student Care to ensure smooth and successful completion of all audits Submit data for internal and external reporting Service Quality Establish and maintain good interpersonal relations with village partners, sector leaders, sector team leads, and families Ensure service quality through management of feedback and queries from village partners, sector leaders, students and families Establish excellent standards of quality care across Student Care Student and Parent Management Be accountable for the health, safety, and overall well-being of all students from arrival to dismissal Be proactive to address complex and multi-faceted needs or challenges faced by individual students Conduct thorough investigation of incidents Vet investigation reports, where applicable Serve as the ultimate point of escalation for parent grievances and student issues, ensuring swift and effective resolution Provide guidance and support to the Student Care Team in student and parent management Prepare all communications with parents on SC-related matters Develop plans to enhance caregiver engagement Programme Management Ensure that core programmes are delivered with fidelity and with regularity Collaborate with Volunteer Management (VM) & Outreach for volunteers and programmes Collaborate with the Estate Manager for safety and facilities management Resource Management Assist in the annual budgeting exercise to ensure sustainability of CSC services and communicate approved budget to team Monitor the spending of the SC budget to ensure effective use Ensure efficient allocation of manpower Plan and propose the use of SC spaces for approval Ensure that his/her Student Care Team are equipped with required resources / tools to employ their work effectively Ensure that all SC assigned equipment are kept in good order Systems Development Develop and propose standard operating procedures for the sector Ensure communication of and adherence to department-related processes, workflows and SOPs Maintain timely and accurate documentation and records Review and enhance department-related processes, workflows, documentation and reports when necessary Classroom To perform classroom duties/ classroom management (when needed) General Performs any other duties as assigned by the Senior Management Education and Experience Minimum a Diploma in any discipline - It will be an advantage should one have the Diploma in Care and Programme (Student Services and Coaching) Completion of WSQ Introductory Student Care Course offered by Ngee Ann Polytechnic Supervisory experience in a school-based Student Care Centre (Minimum of 5 years) Experience working with children between the ages of 7 to 14 Technical Skills and Competencies Capacity to work effectively in response to work demands (responding to client needs in different circumstances including critical incidents) Able to lead a team to deliver quality services to students, individuals and families Effective problem-solving and conflict resolution skills, when dealing with different stakeholders Possess ability to apply critical thinking skills (observation, planning, analysis, review) to the workplace Display strong organisational and time management skills to effectively plan and coordinate activities Generic Skills and competencies Excellent interpersonal and written communication skills Ability to collaborate, build and maintain strong relationships with different stakeholders Ability to create a positive work culture where members strive together for the highest standards of care Ability to adapt to change and a willingness to embrace new strategies and ways of working Take initiative and adapt to changing needs, fostering a flexible and proactive approach Ability to work independently with minimal supervision Ability to work effectively in a team-oriented and multi-disciplinary environment Ability to multi-task and prioritise responsibilities Demonstrate a passion for working with children and promoting their overall well-being and development Exhibit patience, empathy, and understanding towards students and their unique needs