Senior Specialist I, Customer Support

2 weeks ago

Singapore Kulicke & Soffa Pte Ltd Full time

Overview The technical training specialist conducts formal training sessions to "in-house" and customer personnel at home office & customer locations. Responsibilities Interacts with customer and functional organizations to develop specifications for content of courses. Prepares lesson plans from engineering documentation, field service requirements or software documentation. Review & ensure training materials are updated regularly by the Asian trainers. Provide necessary technical guidance to Asian trainers on product training. Conducts K&S equipment training for both internal & external customers on or off site as required using classroom or e-learning methodology. Research develops & writes technical training courses using classroom or e-learning methodology on new & current K&S equipment & update course related materials. Maintain complete records for each presented for general course validation & updating for measuring specific student progress & database records. Oversees all instructional equipment, supplies & materials are available, adequate and in working condition. Undertakes & develops customized training assignments to meet special needs of customers as required. Improves training services & quality targeted at total customer satisfaction through the review of trainees' feedback. Provides necessary technical guidance to Asian trainers on product training. Performs other duties as assigned or necessitated by business conditions or changes. Ensures training materials are updated in a regular basis by the Asian trainers. Qualifications Bachelor's Degree or Diploma in an Engineering-related discipline. Minimum 3 years of experience in the semiconductor industry; knowledge of wire/die bonding technologies and experience in training is an advantage. Proficient in Microsoft Word, Excel, and PowerPoint; familiarity with macros is advantageous. Strong verbal and written communication skills in English. Proficiency in additional languages (e.g., Mandarin) is a plus to support communication with regional customers. Willingness to travel (approximately 10-20%) to support overseas customers. Demonstrates confidence and independence in problem-solving and professional interactions with minimal supervision. Shows enthusiasm for learning and taking on new challenges. Customer-oriented mindset with a commitment to fulfilling training needs that support long-term business relationships. Builds and maintains strong working relationships with colleagues and customers. Able to seek other organization support/help with ease when needed. #J-18808-Ljbffr

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