In-House Trainer

4 days ago

Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time

Job Title: Sales Internal Trainer
Department: Sales Department
Position Summary:
The Sales Internal Trainer is responsible for arranging, organizing, and supervising all sales training activities, as well as providing coaching for sales consultants.
Position Type: Sales Department Staff
Direct Supervisor: Sales Manager
Subordinate Management:
The Sales Internal Trainer supervises interns and new employees in their area of responsibility before they officially assume their roles (without administrative authority over them).
Deputy: To be determined according to specific circumstances
Key Responsibilities / Main Tasks
Conduct regular training sessions, develop training plans for all sales staff, and provide training, evaluation, and coaching; maintain and archive all sales department training records.
Participate in the selection, coaching, and training of sales staff to ensure new employees can begin work as quickly as possible.
Develop and maintain training materials, ensuring all content is updated to the latest version.
Ensure sales staff receive training on the manufacturer’s Standardized Process for Customer Reception (SPC) and customer experience, and supervise the proper execution of these processes.
Attend new training courses and trainer development programs organized by the Training Academy and report progress to the Sales Manager.
Collaborate with other departments (Marketing, Customer Service, Aftersales/Service) to support initiatives that enhance customer satisfaction and loyalty.
Build strong external partnerships to achieve the training and certification objectives set by the manufacturer and the company group.
Attend and complete relevant training tasks as required by the company and the manufacturer; perform other duties assigned by management.
Job Requirements
Education: Diploma or above.
Work Experience: Solid professional knowledge of the automotive industry, with at least two years of proven sales experience and outstanding sales performance.
Skills: Strong organizational and planning skills, excellent communication and presentation abilities, customer-oriented mindset, and team management skills; basic training delivery/facilitation skills required.
Other Requirements: Alignment with company and brand values; confident, resilient under pressure, self-motivated, proactive, positive, and team-oriented with inspiring leadership qualities.
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