Senior Manager, Global Field Operations

4 days ago

Singapore Siemens Healthineers Full time

Overview Join to apply for the Senior Manager, Global Field Operations role at Siemens Healthineers . Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Responsibilities Ensures implementation of and adherence to policies, processes and methods for customer service activities (technically and/or commercially), for a Service Unit assigned. You will develop Asia Pacific Japan (APJ) sites GFO service strategy which aligns with APAC and Global GFO team business direction, drive the highest level of business services in Proton (PT) business, maximize customer satisfaction and achieve all financial objectives. You will perform all required management responsibilities including but not limited to implementing the company's policies, programs, and guidelines; ensuring employee productivity, growth, and training; managing resources; knowing Varian's business; and maintaining functional, technical, and external market awareness necessary for managing immediate organization. You will be responsible and adhering to all site’s contractual obligations, ensure that all deliverables are met and will coordinate with all stakeholders to fulfill requirements. You will analyze operational processes and escalation procedures and performs training needs assessments to identify opportunities for service delivery improvements and value added to the customer. You will establish contact and communication with customers on all aspects of the PT equipment on-site and contact within Varian to address customer concerns with equipment, define and develop customer strategies and drive implementation. You will lead regional teams in following and compliance with both company and local safety policies. You will manage regional teams and identify team developing opportunities and plans, coach Site General Manager (SGM) and management team at each site. You will build up good connection with APAC Ops and Engineering teams to ensure all processes/ procedures/ scorecards being followed and implemented on your sites and ensure each site business performance and profile. You will, under APAC region, develop business budget plans, manage an established service budget, monitor financial performance and ensure service revenue, cost, margin,

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