Technical Support Engineer

7 days ago

Singapore HENDERSON SECURITY SERVICES PTE. LTD. Full time

Roles & Responsibilities a) Technical Support & Troubleshooting • Diagnose and resolve hardware/software issues (desktops, laptops, printers, peripherals). • Install, configure, and upgrade operating systems (Windows, macOS, Linux) and related applications. • Provide network support, including LAN/WAN, Wi-Fi, VPN, and basic router/switch configuration. b) On-Site & Remote Assistance • Travel to client locations for hands-on repairs, maintenance, and system deployments. • Escalate complex or unresolved issues to Level 2 support teams as required. • Document troubleshooting steps and solutions in ticketing systems (e.g., ServiceNow, Zendesk). c) System Maintenance & Security • Conduct routine system maintenance including driver updates, patching, and backups. • Assist with basic cybersecurity practices, including antivirus installations and password resets. • Set up and troubleshoot VoIP phones, video conferencing tools, and related communication systems. d) Customer Service & Reporting • Communicate technical issues to clients in clear, non-technical language. • Maintain accurate records, track inventory (e.g., spare parts, tools), and submit timely service reports. Requirements - A minimum of 5 years of relevant experience in an on-site IT end-user support role, preferably within a multinational company (MNC) supporting a user base of 500+. - Proficient in Operating Systems: Windows and macOS. - Experienced in Productivity Suites such as Larksuite, Google Workspace, Microsoft Office. - Familiar with Infrastructure in terms of foundational knowledge of networking, scripting, automation, and Mobile Device Management (MDM). - Demonstrated experience in IT Project Management and IT Service Management (ITSM) frameworks. - Excellent problem-solving skills, with the ability to independently troubleshoot and resolve issues with end-user devices,meeting room technology, and AV systems. Tell employers what skills you have MacOSIT Service ManagementVideo ConferencingTroubleshootingLaptopsScriptingTicketing SystemsZendeskNetworkingOperating SystemsWindowsServiceNowCustomer ServiceLinuxTechnical Support

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