Operations Automation Specialist

2 days ago


Singapore beBeeAutomation Full time

Job Title: Operations Automation Specialist ">

Job Summary:

As an Operations Automation Specialist, you will oversee the development and implementation of automation initiatives to drive operational efficiency, accuracy, and compliance in dispute management processes.

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Key Responsibilities:

  • Supervise end-to-end dispute resolution process ensuring timely and accurate processing.
  • Lead operational efforts to implement and optimize automation solutions for dispute handling, including chargeback process.
  • Coordinate with internal stakeholders to enhance dispute workflows.
  • Monitor dispute queues, identify bottlenecks, and implement process improvements.
  • Ensure compliance with industry standards and security protocols.
  • Manage dispute escalation processes and stakeholder communication.
  • Provide training, support, and guidance to operational teams on automation tools and best practices.
  • Analyze dispute data to identify trends, risks, and opportunities for automation.
  • Develop and track KPIs to measure efficiency and effectiveness of dispute automation operations.
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Operational Skills Set Required:

  • Develop and implement a strategy for continuous improvement in operational automation.
  • Strong Data analysis and reporting skills.
  • Process mapping and improvement methodologies (e.g., Lean, Six Sigma).
  • Experience in managing and developing a team responsible for operational automation.
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