
Network Escalation Engineer
1 week ago
Join to apply for the Network Escalation Engineer role at ECI ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI. At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world . The Opportunity: ECI has an exciting opportunity for an experienced Network Escalation Engineer to join our team . The Network Engineer will be part of the Managed Services team that provides 24x7 monitoring, operations, and support services. The successful candidate should be a self-starter, who will proactively find and address issues. The candidate will be delivering technical support and consultation to our clients in the financial services, life sciences, legal and manufacturing verticals. What you will do: Provide customer support to users located in APAC region Troubleshoot/resolve complex issues and handle service requests for clients related to Cisco routing and switching infrastructure, Palo Alto technologies, including Prisma Cloud, and HPE Aruba devices Collaborate with relevant teams, departments, or external parties to resolve cases that require specialized Focus on customer satisfaction by providing excellent service, addressing concerns promptly, and seeking feedback on the resolution process. Evaluate customer’s network and perform Network and Vulnerability assessment and remediation. Prepare change scripts and perform changes on client network infrastructure. Undertake network projects such as turning up a new client office infrastructure, setting up remote access VPNs and site to site VPNs on large scale, handling network refresh projects, etc., and strive to deliver within the deadline. Take part in remote client onboarding and offboarding processes, ensuring seamless transitions and setup. Engage proactively with clients to comprehend their unique network requisites and collaboratively engineer tailored solutions that align with their goals. Lead and drive network design strategies while meticulously outlining scope of work for client projects, ensuring precision and clarity. Participate in weekly calls with various clients related to project work or general task work. Who you are: Bachelor’s Degree in related field or equivalent combination of education and experience Must have at least 5 years of experience in network support CCNA/CCNP or equivalent Firewall Migration Experience: Proven expertise in planning and executing firewall migrations, ensuring minimal downtime and optimal security during the transition. Branch Office Network Management: Experience in managing network infrastructure at branch offices, including remote site connectivity, branch-specific requirements, and optimizing network performance for distributed locations. Use of Network Analyzer Tools and Setting up Monitoring and Alerts: Proficiency in utilizing network analyzer tools and implementing monitoring solutions to proactively identify and address network issues. Setting up alerts for critical events and incidents. Coordination with ISP and Broadband Providers: Demonstrated ability to collaborate with Internet Service Providers and broadband providers to ensure reliable and high-speed connectivity, troubleshoot connectivity issues, and negotiate service agreements. Designing and Execution of Network Landscapes: Proven track record in designing and implementing network architectures and landscapes, including WAN, LAN, and data center networks. Ability to optimize network topologies for performance and scalability. Experience with HPE Aruba Devices: Hands-on experience with Aruba networking devices, including switches, access points, and security appliances, and the ability to manage and troubleshoot them effectively. Network Inventory Management: Proficiency in maintaining a comprehensive inventory of network assets, including hardware, software, licenses, and configurations. Ensure accurate documentation of network components. Bonus points if you have: Experience with Managed Service Providers (MSP)Participate in disaster recovery planning and execute recovery procedures when necessary. Keep up to date with industry best practices and emerging technologies to enhance network security and efficiency. ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more If you believe you’d be a great fit and are ready for your best job ever, we’d like to hear from youLove Your Job, Share Your Technology Passion, Create Your Future HereSeniority level Mid-Senior level Employment type Full-time Job function Information Technology #J-18808-Ljbffr
-
Senior Escalation Engineer
1 week ago
Singapore Cloudflare Full timeJoin to apply for the Senior Escalation Engineer role at Cloudflare About Us. At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies....
-
Network Engineer
1 week ago
Singapore StarHub Full timeJoin to apply for the Network Engineer role at StarHub 2 days ago Be among the first 25 applicants Join to apply for the Network Engineer role at StarHub Provide expert-level technical support for complex enterprise network environments Design, implement, and optimize network solutions across various industries Troubleshoot and resolve critical network...
-
Network & Systems Engineer
5 days ago
Singapore O2 NETWORK PTE. LTD. Full timeOverview Job Summary: We are looking for a Network & Systems Engineer with a strong focus on network infrastructure to join our team. In this role, you will directly engage with clients, manage vendors, and support the design, implementation, and maintenance of network solutions. You will be responsible for analysing business requirements, ensuring network...
-
Escalation Engineer
3 days ago
Singapore Thales Full timeLocation: Singapore Suntec 5 Temasek Blv, Singapore Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy...
-
Network Engineer
1 week ago
Singapore THE TALENT NETWORK PRIVATE LIMITED Full timeOur client, a well-established MNC is seeking for an Network Engineer ( In-House ) - Salary between $ 7,000.00 to $ 8,000.00 + Attractive bonuses Requirements Diploma or degree in IT / Computer or relevant At least 8 to 10 years experience in design, implement, manage, and monitor all installed IT systems, Network, Cloud Infrastructure, Project Management...
-
Network Engineer
1 week ago
Singapore THE TALENT NETWORK PRIVATE LIMITED Full time $75,000 - $80,000 per yearOur client, a well-established MNC is seeking for an Network Engineer ( In-House ) - Salary between $ 7,500.00 to $ 8, Attractive bonusesRequirementsDiploma or degree in IT / Computer or relevantAt least 8 to 10 years experience in design, implement, manage, and monitor all installed IT systems, Network, Cloud Infrastructure, Project ManagementIn-depth...
-
L2 Network Engineer
1 week ago
Singapore PRIMESTAFF MANAGEMENT SERVICES PTE LTD Full timeRole Summary We are looking for a skilled Network Engineer (L2)with strong expertise in Cisco ACI and advanced routing/switching. The successful candidate will be responsible for designing, configuring, and troubleshooting complex data center network environments, while supporting both core and access network infrastructure. This role requires hands-on...
-
Technical Support Escalation Engineer
23 hours ago
Singapore Loftware APAC Full timeWe are Loftware - a global leader in Labelling solutions. We’re a fast-growing tech company and we employ more than 500 experts worldwide. “_At Loftware, we enjoy an environment where our people can thrive individually and as part of a team. We look for highly motivated people who want to make a difference, a difference for themselves, their colleagues,...
-
Network Engineer
2 weeks ago
Singapore Starhub Full timeJoin to apply for the Network Engineer role at StarHub The Network Support Engineer role is for a StarHub Subsidiary. The Engineer will be based at StarHub Green to coordinate, manage the scope as stated below: Provide hardware/software break-fix support for business-critical systems across various industries, including Hospitality, Healthcare, Government,...
-
Network Engineer
4 days ago
Singapore Exceltech Computers Pte. Ltd. Full time $90,000 - $120,000 per yearJob Title: Network Engineer (L2 Support)Must Have:CCNP CertificationGood to Have:CCIE CertificationMust Have Skillsets:Cisco Routers and SwitchesL2 Network SupportGood to Have Skillsets:Firewall AdministrationKey Responsibilities:Troubleshoot and resolve network issues escalated from the L1 support team.Monitor network performance and ensure system...