Warehouse Dispatcher

2 weeks ago


Singapore UPS Full time

Join to apply for the Warehouse Dispatcher role at UPS .

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Job Description

The Dispatcher is responsible for managing all arranged pickups made by customer service or via internet booking. This role ensures pickups are assigned to the correct drivers on time and resolves any unsuccessful collections promptly.

Key Responsibilities

  • Pickup Assignment: Assign pickups to drivers according to routes, ensuring timeliness and accuracy. Coordinate urgent pickups to meet customer timelines. This task is heavily supported via automated assignments.
  • Customer Communication: Maintain constant contact with customers for any unforeseen delays in pickup requests.
  • Device Management: Ensure devices are distributed to the right drivers and resolve any simple technical issues.
  • Palletized shipments Collection Coordination: Follow up with pallet shipment requests and send daily email pre-alerts on pallet shipments exports.
  • Missed Pickups: Follow up on missed pickup cases, supporting the Customer Experience Coordinator (CEC).
  • Support Tasks: Assist the CEC with package location, delivery, supplies requests. Provide support for Driver Follow-up, Delivery Change Requests, and undelivered packages follow-ups via email or phone.

Required Knowledge and Skills

  • Geographical Knowledge: Familiarity with Singapore roads and areas.
  • Operational Plans: Understanding of various processes, procedures, and operating hours.
  • System Proficiency: Ability to read and use systems (with training).
  • Teamwork: Ability to work together as a team.
  • Customer Service: Ability to communicate effectively with both internal and external customers, demonstrating a customer-oriented attitude.
  • Physical Requirements: Ability to perform tasks that may require light physical effort.

This is a fully on-site role. Candidates will need to work 5.5 days per week (Alternate Saturdays). Working hours are 9:30 am to 6:30 pm (Monday), 10:30 am to 7:30 pm (Tuesday-Friday), and 10:00 am to 2:00 pm (Saturday).

Employee Type

Permanent

Additional Information

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Seniority level

  • Entry level

Employment type

  • Full-time

Job function

  • Other

Industries

  • Truck Transportation
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