Techno Functional Consultant L3

5 days ago

Singapore Wipro Full time

Job Description Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution. Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment. Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines. Provide techno-functional solution support for all the new business implementations while building the entire system from scratch. Support the solutioning team from architectural design, coding, testing and implementation. Understand the functional design as well as technical design and architecture to be implemented on the ERP system. Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production. Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions. Write code as per the developmental standards to decide upon the implementation methodology. Provide product support and maintenance to the clients for a specific ERP solution and resolve day-to-day queries/technical problems which may arise. Create and deploy automation tools/solutions to ensure process optimization and increase in efficiency. Align technical and functional requirements of the project and provide solutioning/advise to the client or internal teams accordingly. Support on-site manager with necessary details regarding any change and off‑site support. 2. Skill upgradation and competency building Clear Wipro exams and internal certifications from time to time to upgrade skills. Attend trainings, seminars to sharpen knowledge in functional/technical domain. Write papers, articles, case studies and publish them on the intranet. Deliver Performance Parameters Contribution to customer projects : Quality, SLA, ETA, number of tickets resolved, problems solved, number of change requests implemented, zero customer escalation, CSAT. Automation : Process optimization, reduction in process/steps, reduction in number of tickets raised. Skill upgradation : Number of trainings & certifications completed, number of papers, articles written in a quarter. Mandatory Skills Oracle Database Admin. Experience >10 years. #J-18808-Ljbffr

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