The Ritz-Carlton

JOB SUMMARY The Club Manager is responsible for the day-to-day operations of The Ritz-Carlton Club Lounge. The role ensures that each guest enjoys a warm, personalized, and seamless experience while maintaining the highest standards of luxury service. The manager leads and develops the team, oversees all food and beverage offerings, and drives operational excellence with a focus on service quality, guest recognition, and financial performance. We are seeking a strong people leader with proven experience in guest-centric service environments such as luxury hotels, premium restaurants, or airlines. The ideal candidate combines excellent leadership skills with solid food and beverage knowledge, including wine service, and a keen sense of financial discipline. CANDIDATE PROFILE Education and Experience Leadership experience in luxury hospitality or other guest-service-driven industries such as upscale restaurants, cruise lines, or airlines. Strong knowledge of food and beverage operations with confidence in wine service and etiquette. Skilled at motivating and developing teams to achieve high standards of service and performance. Financially savvy with experience in managing costs, streamlining operations, and improving efficiency. Highly organized, detail-oriented, and proactive in anticipating guest and operational needs. Exceptional interpersonal and communication skills in English; additional languages are an advantage. Flexible to work varied schedules including weekends, evenings, and peak periods. Attributes Naturally guest-focused with a passion for creating personalized luxury experiences. Displays professionalism with warmth, confidence, and an approachable demeanor. Calm under pressure and confident in making sound, timely decisions. A collaborative leader who inspires a cohesive, high-performing team. Creative and innovative in continuously improving service delivery and operational efficiency. KEY RESPONSIBILITIES Lead the daily operations of the Club Lounge, ensuring service consistently reflects The Ritz-Carlton Credo and Three Steps of Service. Build meaningful relationships with VIP and returning guests, recognizing preferences and anticipating needs to create memorable experiences. Provide hands-on guidance and coaching to the team to maintain exceptional standards of courtesy, efficiency, and service consistency. Oversee all food and beverage services, including afternoon tea, evening hors d’oeuvres, and wine service, maintaining impeccable presentation, hygiene, and food safety standards. Monitor food and beverage costs, control inventory, and achieve revenue and control expenses without compromising quality. Collaborate closely with the Culinary team on menu planning and presentation, and with Rooms Division to coordinate guest recognition, arrivals, and departures. Address guest concerns promptly, using problem-resolution processes to ensure full satisfaction and recovery. Maintain the ambiance, cleanliness, and appearance of the Lounge to reflect a refined, luxury residential environment. Support employee engagement by fostering a positive work culture, recognizing performance, and encouraging professional development. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. #J-18808-Ljbffr